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About the Role

This hybrid role serves as an Employee Relations Lead and HR Business Partner for the Outsourcing Business in the UK, with a primary focus on Employee Relations. The position provides guidance, end-to-end case management for policy and procedural issues, and oversight to junior team members. It involves managing employee relations issues, interfacing with leaders to establish repeatable practices, and partnering with HR Talent Advisors to execute talent strategies.

Responsibilities

Provide ongoing guidance and supervision to Employee Relations Specialists for effective, legally compliant resolutions.
Act as the subject matter expert in Employee Relations, leading the team in best practices, case law, and current legislation.
Handle complex investigations and escalate issues to Legal/Compliance and Head of Employee Relations GB as needed.
Collaborate with HRBPs and key stakeholders to ensure effective case management and prevention strategies.
Provide feedback for the development of Employee Relations Specialists.
Manage workflow and arrange contingencies for sufficient coverage during peak workloads.
Identify opportunities for efficiency in managing ER issues across business lines and functions.
Address issues, trends, and gaps related to hiring, onboarding, leaves of absence, time off, and contractor issues.
Collaborate with the Employee Relations team to establish and embed ER processes during policy development and process improvement.
Provide support within the ER team for projects, peak capacity periods, and broader HR team priorities.
Coach and upskill ER team members, the wider HR team, managers, and colleagues in ER casework and employment law changes.
Serve as the point of escalation for regulatory breaches, including conduct rules or SMCR escalations.
Prepare documentation for employee tribunal claims and work with the Head of Employee Relations and Legal on such cases.
Work with HR Talent Advisor and leadership teams to execute talent strategy and workforce plans.
Identify and correct high-turnover situations with support from COEs.
Support organizational re-design/re-structure, including change management and communications.
Plan and execute workforce reduction actions with business leaders.
Ensure inclusion and diversity are promoted and underpin all HR service delivery.
Collaborate with managers and Recruitment on workforce planning, hiring approvals, and requisition validation.
Support the execution of Total Reward programs, including global mobility, retention requests, complex offers, and benefits for offboarding.
Support the annual compensation review process and validate HR Cloud data elements.
Assist leaders and managers in compensation and level determination.
Champion the performance review process with Talent Advisors and business leaders.
Support talent review and succession planning processes with Talent Advisors.
Guide on learning solutions that support enterprise and business strategies.
Provide data-driven talent and workforce planning insights for informed decision-making.
Manage the ongoing validity of HR data and support managers/leaders on data reviews.

Requirements

Significant experience across multiple HR disciplines in large companies with proven success and focus on employee relations, HR processes, performance and talent management, and coaching of managers.
Strong knowledge of current employment legislation and best practice.
Knowledge of compliance areas for HR processes and programs, such as GDPR, SMCR.
Proven success working in a fast-paced, high volume, high-pressure environment.
Strong collaboration and influencing skills.
Creative problem solver, ability to work independently and manage through ambiguity.
Strong organizational skills and demonstrates agility and ability to manage multiple priorities and resilience.
Strong verbal and written communication skills and can effectively share and gather information through internal networks and relationship building.
Proven ability to navigate a complex organisation, establish trusting relationships and influence without formal authority.
Good data judgement and ability to use Reporting and Analytics to provide insight to talent metrics and behavioural trends for client area.
The ability to support organisational design and implementation.
The effective management of key requirements such as attrition, diversity ratios and pay/performance metrics.
Provide insight to workforce planning, pipeline development, retention, and engagement.
Drive for Results.

Skills

Employee Relations
HRBP
Performance Management
Talent Management
Coaching
Employment Legislation
Compliance
GDPR
SMCR
Collaboration
Influencing
Problem Solving
Organizational Skills
Agility
Resilience
Communication Skills
Relationship Building
Data Analysis
Reporting
Analytics
Workforce Planning
Pipeline Development
Retention
Engagement

Location

Work Type

Hybrid

Experience Level

Significant experience

Benefits

25 days of annual leave
Extra WTW day
Private healthcare
Life insurance
Group income protection
Regular health assessments
Defined contribution pension scheme with matched contributions up to 10%
Hybrid working options
Employee assistance programme
Fully paid volunteer day
Electric vehicle car scheme
Share scheme
Cycle-to-work programme
Dental cover
Optical cover
Critical illness protection

Equal Opportunity

Committed to equal employment opportunity.
Provide application, interview and workplace adjustments and accommodations to all applicants.
Contact candidatehelpdesk@wtwco.com if you foresee any barriers.