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About the Role
Box Japan is seeking a proactive Customer Success team member to deepen customer relationships. This role involves engaging with numerous customers through programs like webinars and user groups, providing best practices for Box adoption and retention, and driving engagement and adoption.
Responsibilities
- Design and execute customer programs for existing Japanese customers.
- Engage with numerous customers through various tools, webinars, and user groups to promote engagement and adoption.
- Collaborate closely with Box channel partners for efficient customer engagement.
- Respond to customer inquiries regarding Box product features and functionalities.
- Develop a comprehensive understanding of how to effectively integrate Box into customer workflows and use cases.
- Understand churn indicators and utilize customer data and reports for analysis.
- Master online collaboration, social networking, and enterprise 2.0 concepts in relation to the Box model.
Requirements
- Minimum of 1 year of relevant work experience.
- Proficiency in communicating with numerous customers through various channels (phone, email, webinars, digital marketing tools).
- Team player with innovative ideas to enhance customer engagement.
- Enjoy working closely with customers to improve their satisfaction.
- Ability to thrive in a fast-paced environment and adapt to change.
- Proactive in taking initiative and accomplishing tasks.
- Business-level Japanese proficiency.
- Experience with digital marketing is a plus.
- Familiarity with AI-first approach, continuous growth mindset, and leveraging AI for decision-making.
Skills
- Customer Success
- Customer Engagement
- Digital Marketing
- Online Collaboration
- Social Networking
- Enterprise 2.0
- AI
- Data Analysis
Location
- Tokyo, Japan
Work Type
- Hybrid (minimum 3 days in office)
Experience Level
- 1+ years
About the Company
- Box is a leading intelligent content management (ICM) platform company.
- Box's platform aims to foster enterprise collaboration, manage the entire content lifecycle, protect critical content, and transform business workflows with enterprise AI.
- Founded in the US in 2005, Box supports the operational efficiency of over 23,000 companies in Japan, including 86% of the Nikkei 225.
- Box is headquartered in Redwood City, California, with offices in the US, Europe, and Asia.
- Box Japan was established in 2013.
- Box offers a unique opportunity to significantly transform how customers work by advancing its critical content platform.
- Content is central to business operations, with billions of files and information flowing daily across departments.
- Box's mission is to bring intelligence to content management and help customers achieve digital transformation.
- Contribute to a major transformation in work styles through the fusion of AI and vast business content.
Equal Opportunity
- Box is an equal opportunity employer and values diversity.
- We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground.
- Information provided during application is protected under the Personnel Privacy Notice.