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About the Role
As General Manager, you will build upon the hotel’s heritage and strengthen its position in the luxury hospitality market. You will lead the hotel's performance, culture, and guest experience, working closely with ownership, regional leadership, and the Executive Committee. The role requires a clear vision, operational connection, and a deep understanding of luxury service.
Responsibilities
- Provide clear strategic and operational leadership across all hotel areas.
- Strengthen The Park Tower Knightsbridge’s positioning within London’s luxury market and The Luxury Collection portfolio.
- Elevate service quality and create distinctive guest experiences inspired by Knightsbridge.
- Build, develop, and inspire a high-performing Executive Committee and hotel team.
- Establish a visible leadership culture centered on accountability, engagement, and genuine care.
- Develop a trusted, transparent, and commercially focused partnership with ownership.
- Drive revenue, market share, and profitability while protecting the asset's long-term value and reputation.
- Strengthen the hotel’s appeal across key international luxury feeder markets.
- Maximize the commercial potential of accommodation, suites, dining, and the hotel's location.
- Champion Marriott Bonvoy engagement, guest loyalty, and personalized recognition.
- Maintain the highest standards of operational discipline, financial performance, safety, and compliance.
- Build meaningful relationships across Knightsbridge and London’s wider luxury, cultural, and business communities.
- Champion inclusion, talent development, and internal progression throughout the hotel.
Requirements
- Established luxury hospitality leader with presence, judgment, and commercial ability.
- Successful track record as General Manager of a recognised luxury hotel.
- Strong knowledge of the London luxury market and its international guest profile.
- Demonstrable success in elevating service quality, guest satisfaction, and brand standards.
- Proven commercial leadership across revenue, profitability, and market positioning.
- Experience building trusted and constructive relationships with hotel ownership.
- Ability to lead through change and translate strategic ambition into consistent operational delivery.
- Strong experience across rooms, food and beverage, and luxury guest services.
- Record of attracting, developing, and retaining high-performing leadership talent.
- Sophisticated understanding of the expectations of international luxury travellers.
- Experience within Marriott International or The Luxury Collection is advantageous but not essential.
- Visible and values-led leader—commercially astute, operationally credible, and passionate about creating an environment where guests and associates feel recognised.
Skills
- Strategic leadership
- Operational leadership
- Market positioning
- Service quality elevation
- Guest experience creation
- Team building and development
- Leadership culture establishment
- Partnership development
- Commercial acumen
- Revenue management
- Market share growth
- Profitability enhancement
- Asset value protection
- Brand reputation management
- International market engagement
- Commercial potential maximization
- Loyalty program engagement
- Operational discipline
- Financial performance management
- Safety and compliance
- Relationship building
- Community engagement
- Inclusion
- Talent development
- Internal progression
- Change management
Location
- London
Work Type
- Full-time
Experience Level
- General Manager
- Luxury hospitality leader
About the Company
- The Park Tower Knightsbridge is a Luxury Collection Hotel, London, perfectly positioned beside Hyde Park and near Harrods. Designed by Richard Seifert, the iconic circular hotel opened in 1973 and features 251 guestrooms and suites with views of Hyde Park, three dining experiences, personalized butler service, and The Luxury Collection Concierge.
- The Luxury Collection Hotels & Resorts has over 120 properties in more than 35 countries, offering authentic experiences. With over 100 years of history, it provides a foundation for evolving to exceed luxury traveler desires. Each hotel is a unique expression of its locale, serving as a portal to the destination's cultural charms.
- Marriott International is a global organization providing strength and support while leading a hotel with individual character.
Equal Opportunity
- Marriott International is dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. They actively foster an environment where unique backgrounds are valued and celebrated. They are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.