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About the Role
Serve as the face of Zoom’s Tokyo office, creating meaningful experiences for customers, employees, and visitors. Lead day-to-day operations, support customer events and Experience Center programming, and play an active part in the planning and execution of the new Tokyo office relocation.
Responsibilities
- Operate the Tokyo office end-to-end, managing facilities, vendor relationships, preventative maintenance, badge access, shipping and receiving, and catering coordination.
- Lead on-site health and safety protocols, including emergency procedures and evacuation planning.
- Deliver exceptional customer and visitor experiences by welcoming guests, pre-registering attendees, and serving as the primary on-site point of contact.
- Support the planning, coordination, and execution of customer-facing and internal events.
- Manage virtual reception across the APAC region and collaborate with regional Workplace Coordinators.
- Coordinate Zoom’s Tokyo office relocation by serving as the on-the-ground liaison for construction and fit-out activities.
- Partner with administrative and onboarding teams to support new hire workspace setup, badge issuance, office orientation, vendor contract records, purchase order tracking, and budget reporting.
Requirements
- 2 or more years of experience in workplace coordination, office management, facilities, events, or an executive briefing or customer engagement environment.
- Demonstrated track record of delivering high-quality employee and customer experiences.
- Experience supporting or coordinating customer-facing events, VIP visits, or executive programming.
- Strong attention to logistics, setup, and real-time problem-solving.
- Stakeholder and vendor management experience.
- Familiarity with preventative maintenance processes and health and safety protocols.
- Experience with internal facility ticketing systems.
- Proven ability to manage workloads within established SLAs.
- Office relocation or build-out experience is a plus.
- Organized, self-directed approach to work with the ability to manage competing priorities and drive projects to completion with minimal direction.
- Full professional fluency in Japanese and English (written and spoken) is required.
- Proficiency in workplace tools including the Zoom Workplace platform, Microsoft Office or Google Workspace, and facility management systems.
Skills
- Zoom Workplace platform
- Microsoft Office
- Google Workspace
- Facility management systems
Location
- Tokyo, Japan
Work Type
- In-Person
Experience Level
- 2 or more years
Benefits
- Variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health.
- Support work-life balance.
- Contribute to their community in meaningful ways.
About the Company
- Zoomies help people stay connected so they can get more done together.
- We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
- We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind.
- Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.
Equal Opportunity
- At Zoom, we believe great work happens when people feel supported and empowered.
- We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential.
- If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.
- If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon.
- Our interviews are supported by BrightHire, a tool that helps us create a consistent and thoughtful interview experience and may include recordings.