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About the Role

An ECM Program Manager will be part of the ECM PMO and is responsible for the strategy, oversight, governance and execution of the ECM framework on programs and projects that meet the ECM thresholds as determined by the intake process. The Program Manager will collaborate closely with program partners on the specific program/project to which they are assigned, Senior Leadership, and fellow members of the ECM. This position reports to the Global Practice Lead – Enterprise Change Management group.

Responsibilities

Responsible for creating, driving, and administering ECM program governance program management standards.
Responsible to lead facilitation of ECM solutions to a range of programs/projects across BUs, regions, complexity levels, and verticals.
Determine benchmarks and measurements of success for each program; utilize information for continuous improvement toward program goals.
Mobilize teams and drive implementation for designated programs and projects as assigned and as per the appropriate governance standards for the level of complexity and risk.
Conduct program management with initiative planning design, build and transition for the program.
Track scope, schedule, budget and resources via regular documentation, steering committees, reporting, and communication in the designated frameworks.
Proactively manage program/project risks and dependencies within the program and across the organization.
Escalate risks timely and contribute to proposing, deciding, and actioning mitigation strategies.
Hold teams accountable and perform effective decision making.
Collaborate with the Organizational Change Management team to ensure proper communication processes are met prior to, during, and after go-live.
Ensure risk, legal, procurement, compliance and upstream/downstream applications have proper levels of involvement in the program/project.
Facilitate processes and proper documentation / sign-off is completed per the governance standards.
Assess budget, track forecast, actuals and Quarterly allocations.
Proactively escalate observations pertaining to under/over-spending and work to propose mitigation tactics in order to stay within the intended budget.
Collaborate with Productivity Office to ensure proper data is captured, assess and maintained during Annual and Quarterly Planning.
Assist in monitoring and responding to ECM demands.
Manage the communication and execution plans to implement new ECM program offerings with broader enterprise.
Contribute to the continuous improvement on ECM processes, standards, and templates.

Requirements

Minimum of 5-7 years of experience in a project or program management role at a complex organization.
Experience in organizational, results-driven transformations.
Applicants must have the right to work in the United Kingdom at the time of application and for the duration of employment.
Northern Trust is unable to provide visa sponsorship for this role.

Skills

Excellent organizational and communication skills
Experience leading complex programs and process with evidence of continuous improvement along the way
Execution-oriented with an affinity toward setting and achieving targets
Strong ability to influence and utilize personal courage
Capable of consulting with senior leaders and leveraging problem solving skills
Sense of urgency, risk-awareness, and understanding of the ‘why’ behind managing high-stakes initiatives
Ability to form meaningful relationships with business partners and external vendors
Ability to accurately plan, manage and forecast budget
Ability to write and assess strong, metrics-drive business cases and apply prioritization methods
Experience working in a global, cross-functional environment

Location

United Kingdom

Work Type

Full-time

Experience Level

5-7 years

Education Level

BS/BA degree in relevant field preferred
CAPM or PMP is a plus but not required

Benefits

Flexible and collaborative work culture
Financial strength and stability
Movement within the organization is encouraged
Senior leaders are accessible
Pride in working for a company committed to assisting the communities we serve
Workplace with a greater purpose
Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities.
Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities.

About the Company

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions.
Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity.
With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.
Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.
Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity.
With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.
In our journey to Strengthen Resiliency, Northern Trust has created an Enterprise Change Management (ECM) group comprising of an ECM Governance and Oversight team, Program Management Office (PMO) and Organizational Change Management (OCM) Team.
Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture.
Employees around the world give their time and talent to work for the greater good of their communities.

Equal Opportunity

We value an inclusive workplace and understand flexibility means different things to different people.