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About the Role
The CoPilot Product Owner is responsible for delivering Personal AI enablement and product strategy to support Enterprise AI Program goals. This role manages the end-to-end lifecycle for Personal Productivity AI tooling, ensuring alignment with enterprise priorities, effective adoption, and appropriate governance. The position operates at the intersection of business, technology, and risk, partnering with Technology Platform Managers to define capabilities, deliver innovations, and sustain adoption.
Responsibilities
- Drive discovery and innovation through personas, competitive analysis, and identification of new opportunities
- Support product planning including forecasting, requirements definition, and success metrics
- Maintain an enterprise-wide perspective to optimize efficiency, effectiveness, and productivity
- Perform risk analysis and maintain risk assessments aligned to governance frameworks and controls
- Track product KPIs (adoption, satisfaction, performance) and conduct post-launch audits to drive continuous improvement
- Monitor financial performance (capital, expenses, rate cards) and ensure alignment across regions
- Maintain product inventory, documentation, and governance artifacts with audit-ready accuracy
- Provide RFP support and expert consulting across business and technology stakeholders
- Operate cross-functionally with business, technology, risk, and compliance partners
- Ensure adherence to enterprise governance, regulatory standards, and AI control frameworks
- Develop and deliver quarterly OKRs aligned to enterprise strategy, with transparent performance reporting
- Support executive decision-making through structured insights and performance analytics
- Balance strategic direction with operational execution to deliver measurable business outcomes
Requirements
- Comfortable operating a business enablement product for a technical product environment
- Experience with product lifecycle management, including roadmap development, launch execution, and post-launch optimization
- Ability to translate business productivity needs into AI-enabled capabilities while balancing user experience, risk, and scalability
- Experience working in regulated environments with audit, risk, and compliance alignment for AI-driven solutions
- Applicants must have the right to work in the United Kingdom at the time of application and for the duration of employment
- Northern Trust is unable to provide visa sponsorship for this role
Skills
- Understanding of Microsoft Copilot ecosystem (M365 Copilot, Copilot Studio, agents) including enterprise deployment, usage patterns, and productivity use cases
- Knowledge of AI-powered personal productivity workflows (workflow automation, knowledge grounding, prompts, agent orchestration, collaboration enablement)
- Familiarity with enterprise AI governance, risk, and compliance frameworks (e.g., data protection, access controls, model risk, audit requirements) as applied to Copilot and enterprise AI tools
- Strong understanding of usage telemetry, adoption metrics, and value realization frameworks (e.g., productivity KPIs, ROI modeling, OKRs tied to Copilot adoption)
- Excellent communication and problem-solving skills
Location
- United Kingdom
Work Type
- Full-time
Benefits
- Flexible and collaborative work culture
- Strong history of financial strength and stability
- Encouraged movement within the organization
- Accessible senior leaders
- Commitment to an inclusive workplace
- Assisting the communities we serve
- Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture
- Employees around the world give their time and talent to work for the greater good of their communities
About the Company
- Northern Trust is a global leader in innovative wealth management, asset servicing, asset management and banking services.
- Northern Trust guides the world’s most successful individuals, families, corporations and institutions.
- Since 1889, Northern Trust has aligned its efforts with its three guiding Principles That Endure: Service, Expertise, and Integrity.
- Northern Trust has more than 135 years of financial experience and over 24,000 partners.
- Northern Trust serves the world’s most sophisticated clients using leading technology and exceptional service.
Equal Opportunity
- Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities.