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About the Role

Amazon is seeking a Program Manager to optimize the operational performance of External Delivery Service Partners and third-party commercial carriers within the Amazon delivery network. This role drives day-to-day operational excellence, supports new site launches, and collaborates with cross-functional teams to implement improvements and ensure partner success.

Responsibilities

Manage day-to-day relationships with External Delivery Service Partners and third-party commercial carriers, serving as the primary operational point of contact for partner queries and escalations.
Lead partner performance reviews and drive improvement meetings with internal program teams across both External Delivery Service Partner and third-party transportation networks.
Oversee daily operations by monitoring delivery capacity against plans, enforcing scan compliance, and resolving technical issues across External Delivery Service Partner and third-party carrier lanes.
Analyze Key Performance Indicators using platforms such as Tableau, Perfect Mile, and carrier Electronic Data Interchange and tracking systems to identify trends, develop targeted improvement strategies, and establish daily reporting cadences with partners.
Maintain, enforce, and update Standard Operating Procedures for External Delivery Service Partner and third-party transportation operations.
Design and deliver comprehensive training programs and refresher sessions across the delivery network.
Support third-party carrier rate management activities, including monitoring fuel surcharge mechanisms, tracking contractual compliance, and escalating commercial issues to the carrier management team.
Manage the onboarding process for Delivery Associates, coordinate partner system access setup, and develop strategic staffing plans for peak periods to ensure adequate workforce coverage.
Support new site launches by coordinating end-user equipment installation, verifying partner readiness, and ensuring driver onboarding is completed to the required standard.

Requirements

2+ years of program or project management experience
Experience in stakeholder management
Proficiency in Microsoft Word and Excel
Experience in transportation, logistics, or last-mile delivery operation
Experience in MS Access and SQL
Experience in requirement gathering and ability to write clear and detailed requirement documents
Experience using Microsoft Projects software
Experience working in an analytical environment with cross-functional teams

Skills

Program Management
Project Management
Stakeholder Management
Microsoft Word
Microsoft Excel
Transportation
Logistics
Last-mile delivery operation
MS Access
SQL
Requirement Gathering
Microsoft Projects
Analytical Skills

Location

Australia

Work Type

Full-time

Experience Level

Mid-level

About the Company

Amazon is committed to fostering an inclusive culture that empowers Amazonians to deliver the best results for our customers.

Equal Opportunity

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.