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About the Role
We are seeking a commercially minded, highly analytical leader to join our SME & Practice Leadership Team as Head of Performance & Operations. This role will translate business priorities into actionable plans, integrating growth, retention, strategy, and operations. You will leverage data to identify opportunities, enhance processes, and drive initiatives forward, exploring automation and AI for improved efficiency and decision-making. Collaboration with senior leaders across Customer, Finance, Product, and Data is key to establishing an operating rhythm that ensures team alignment, accountability, and sustainable growth.
Responsibilities
- Set and deliver growth strategies supporting customer acquisition, expansion, and subscription growth across the SME & Practice business.
- Translate performance data into clear insights on growth, retention, revenue, and customer outcomes.
- Own retention performance, including churn, customer health, product adoption, and expansion opportunities.
- Establish the rhythm for performance reviews, forecasting, planning, and commercial decision-making.
- Lead strategic initiatives and business change from conception through delivery and value realization.
- Collaborate with senior leaders to identify opportunities, remove obstacles, and accelerate business progress.
- Lead and develop a high-performing Performance & Operations team, fostering a culture of curiosity, commercial focus, and accountability.
Requirements
- Senior Leadership experience in Commercial Operations, Revenue Operations, Strategy & Operations, Business Operations, or a similar field.
- Experience in SaaS, technology, subscription, or another data-rich commercial environment.
- Strong commercial judgment with the ability to balance growth, customer outcomes, and operational efficiency.
- Proven track record of using data and performance insights to inform decisions and achieve measurable results.
- Experience leading complex cross-functional initiatives, business change, or operational improvement projects.
- Confidence in building strong relationships, influencing senior leaders, and challenging thinking.
- People-first leadership style with experience building engaged, high-performing teams and establishing clear accountability.
Skills
- Commercial Operations
- Revenue Operations
- Strategy & Operations
- Business Operations
- SaaS
- Data Analysis
- Performance Management
- Strategic Planning
- Business Change Management
- Team Leadership
- Stakeholder Management
Location
- Australia
- New Zealand
Work Type
- Hybrid
Experience Level
- Senior Leadership
Benefits
- Flexible, hybrid workplace
- Home office setup assistance
- Corporate discounts and vouchers
- Wellbeing support through Sonder partnership
- In-house training and programs
- LinkedIn Learning access
- Conference and study assistance
- Variety of leave options (purchased leave, parental leave, domestic violence leave, transgender leave, community leave, study leave)
- Community involvement opportunities (Wellness, Belonging, Planet)
About the Company
- MYOB is a leading business management solution dedicated to helping businesses in Australia and New Zealand start, survive, and succeed.
- We believe that when businesses run smoothly, it benefits everyone.
- Our mission is to provide every person in business with the tools they need to focus on what matters and achieve their goals.
- Joining MYOB means impacting business success, shaping the future of work, and growing with the people and communities we support.
- We are in the business of people, making MYOB Everyone’s Business.
Equal Opportunity
- MYOB embraces difference and encourages employees to be their true selves.
- We are an equal opportunity employer and value unique contributions, lived experiences, and fresh perspectives.
- We encourage applications from individuals who may not meet every requirement.
- MYOB is a Circle Back Initiative Employer committed to responding to every applicant.