Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Training and Knowledge Lead role.
Rezi rewrites your resume against My NRMA's job description. Free.
Tailor your resume to this Training and Knowledge Lead role.
Rezi rewrites your resume against My NRMA's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Training and Knowledge Lead posting at My NRMA — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Training and Knowledge Lead posting at My NRMA — free, in seconds.
About the Role
This leadership role within the Roadside Contact Centre & Distribution team will play a key part in elevating frontline capability, coaching practices, knowledge management, and operational readiness. You will partner closely with business leaders to identify capability gaps, improve learning outcomes, build future-focused frameworks, and support the adoption of AI and emerging technologies.
Responsibilities
- Lead, coach, and develop a high-performing team of Trainers and Knowledge Specialists.
- Partner with stakeholders to identify capability and performance improvement opportunities.
- Review, enhance, and modernize training content and learning frameworks.
- Build coaching capability across leaders and frontline teams.
- Drive onboarding, upskilling, and ongoing development programs.
- Oversee knowledge management and continuous improvement initiatives.
- Support operational readiness for new systems, processes, and projects.
- Champion the use of AI, automation, and digital tools to improve learning and performance.
- Manage knowledge platforms and learning technologies, including Articulate 360, SharePoint, and any future platforms.
- Use insights and data to improve capability, engagement, and business outcomes.
Requirements
- Experience leading learning, training, capability, or knowledge management teams.
- Proven leadership experience with coaching and developing people.
- Strong stakeholder engagement and influencing skills.
- Experience designing, implementing, and evaluating learning solutions.
- Excellent facilitation, communication, and presentation skills.
- Strong planning, organisation, and project management capability.
- Experience driving continuous improvement and change initiatives.
- Confidence working with digital platforms, systems, and collaboration tools.
- Strong analytical and problem-solving skills.
- Qualifications in teaching, training, adult learning, or a related discipline.
- Contact centre or customer operations experience.
- Experience coaching leaders, trainers, and frontline teams.
- Knowledge management platform experience.
- Exposure to AI, automation, and digital enablement initiatives.
- Change management or project delivery experience.
- Successful applicants will be required to complete pre-employment checks.
Skills
- AI
- Automation
- Digital tools
- Articulate 360
- SharePoint
- Coaching
- Stakeholder engagement
- Influencing
- Facilitation
- Communication
- Presentation
- Planning
- Organisation
- Project management
- Continuous improvement
- Change management
- Analytical skills
- Problem-solving
Location
- Sydney Olympic Park
Work Type
- Hybrid
Experience Level
- Leadership experience
Education Level
- Teaching qualifications
- Training qualifications
- Adult learning qualifications
Benefits
- Progressive flexibility, leave, and well-being benefits
- Travel discounts on SIXT car rental, cruises, and accommodation
- Complimentary My NRMA membership including free Roadside Assistance
- Discounts on groceries, movie tickets, gift cards, gym memberships, attractions, and restaurants
- Discounts on NRMA personal insurance products
- Career growth, progression, and relocation opportunities within the NRMA Group
About the Company
- One of Australia's most trusted brands and proudly member-owned.
- Focuses on people and community.
- Offers legendary Roadside assistance and operates electric vehicle charging networks.
- Owns and operates NRMA Parks and Resorts, SIXT car rental, My Fast Ferry & Fantasea Cruising.
- Aims to keep moving Australia forward.
Equal Opportunity
- Inclusion, diversity, and representing the members, guests, customers, and communities served.
- Welcomes applications from First Nations, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be a part of the team.