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About the Role

Oversee the daily operations and service delivery of an assigned residential program, supervising a team, ensuring regulatory compliance, and maintaining a safe, recovery-oriented environment for clients and staff.

Responsibilities

• Supervise and support program staff, including hiring, onboarding, training, coaching, and professional development.
• Orient and train new staff on residence-specific technology, systems, required documentation, and client support.
• Create schedules to ensure appropriate coverage and staffing levels for each shift.
• Facilitate and oversee the medication self-administration process and ensure compliance with protocols.
• Ensure that client medications are available and properly disposed of at the time of discharge.
• Manage medical, behavioral, emergency, or outside problems quickly and efficiently.
• Identify and report incidents and potential risk situations promptly, ensuring timely and accurate documentation.
• Ensure adherence to safety, health, licensing, and regulatory standards in the residence.
• Ensure required documentation, policies, and standards of work are followed.
• Provide direct care as needed to meet contractual and licensing regulatory requirements.
• Orient clients to the residence and review program rules and regulations.
• Provide on-call support and respond to crises to ensure continuity and quality of services.
• Collaborate with leadership to develop and monitor census forecasts, staffing patterns, and general program concerns.
• Collaborate with other departments as needed to coordinate services and resources.
• Conduct regular performance evaluations and provide ongoing training and development for staff.
• Attend on-site and off-site meetings and training as required.
• Participate in the orientation of new employees and the transfer of knowledge essential to the performance of duties.

Requirements

• Bachelor's degree preferred.
• At least two years of leadership experience, ideally in a recovery or related residential program.
• An equivalent combination of education and experience may be considered.
• Valid Driver's License with the ability to drive an agency vehicle.
• CPR Certification required within 6 months of employment.
• Commitment to trauma-informed care, recovery-oriented practice, and SCADD's values of diversity, equity, and inclusion.
• Ability to work both independently and collaboratively.
• Ability to respond effectively to changing priorities and after-hours situations.

Skills

• Strong organizational skills
• Strong communication skills
• Strong problem-solving skills
• Demonstrated ability to supervise and develop staff, including recovery technicians, case managers, and recovery coaches.

Location

• New London, CT

Work Type

• Full-time
• Onsite

Experience Level

• 2+ years of leadership experience

Education Level

• Bachelor's degree preferred

Benefits

• Competitive pay
• Comprehensive benefits
• Multiple Medical Plans
• Dental & Vision Insurance
• 403(b) Retirement Plan with 10% employer match at 1 year
• Vacation and Sick accruals
• 11 paid Holidays
• 40 hours of paid Education/Training annually
• Paid Licensure Reimbursement

About the Company

• Southeastern Council on Alcoholism and Drug Dependence, Inc. (SCADD) is an award-winning, nationally and locally recognized leader in substance use disorder and behavioral health treatment in Southeastern Connecticut.
• SCADD has remained at the forefront of substance use disorder treatment, continuously evolving to meet the needs of individuals, families, and communities across Southeastern Connecticut.
• We believe in second chances and the power of recovery — and strong, compassionate residential leadership is what makes that belief real for our clients every day.
• When you join SCADD, you join a team that shows up with hope, connection, and purpose.

Equal Opportunity

• SCADD is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
• A pre-employment drug screen, conducted by a qualified lab, is required in accordance with Connecticut law.