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About the Role

Provide senior-level technical, functional, and application expertise supporting Pension, Payroll, Employee Benefits, and Workforce Management systems. Manage project teams in the establishment, implementation, integration, and ongoing support of enterprise application solutions, ensuring alignment with business objectives and operational requirements. Act as a subject matter expert in UKG Workforce Management, scheduling, attendance management, and related technologies, leading complex initiatives across the full solution lifecycle.

Responsibilities

Implement detailed plans and recommend policies/procedures regarding program specific requirements.
Supervise, motivate and train assigned staff, ensuring effective teamwork, high standards of work quality and organizational performance, continuous learning and encourages innovation in others.
Supervise the day-to-day operation of all assigned staff including the scheduling, assigning and reviewing of work.
Authorize and coordinate vacation and overtime requests.
Monitor and evaluate staff performance, approve salary increments, hear grievances and recommend disciplinary action when necessary.
Provide input into and administer assigned budget, ensuring that expenditures are controlled and maintained within approved budget limitations.
Lead workforce management system initiatives including requirements gathering, gap analysis, system configuration, testing, implementation, upgrades and production support activities for workforce management, scheduling, attendance and absence management solutions.
Plan and implement system upgrades, vendor releases, maintenance updates and other related projects associated with payroll, benefits, human resources and workforce management applications.
Maintain, support, and enhance enterprise business systems, including UKG, Telestaff, SAP, SuccessFactors, and associated solutions, applications, interfaces, integrations, and reporting tools.
Troubleshoot technical and application issues and translate business requirements into system solutions.
Provide reports and information to senior management and divisional staff related to pension, payroll and employee benefits, and ensure the accuracy and integrity of reports and payroll production runs.
Chair and participate in committees, workshops and working groups charged with identifying payroll, benefits, HRIS and workforce management system requirements.
Review and prioritize requests, conduct requirements analysis and gap assessments, prepare business specifications and make recommendations regarding system enhancements.
Liaise with Technology Services Division, external technical resources, software vendors and implementation partners regarding technical issues, system integrations, interfaces, workflows, reporting solutions and enterprise application technologies.
Review payroll technical and application architectures for quality assurance, in accordance with Corporate Policy and SAP standards, ensuring the integrity of payroll data and records.
Provide advice and guidance to the Division and Technology Services staff on the use of the systems, troubleshoot issues, debug programs, features and functions written in Advance Business Application Programming (ABAP) and object-oriented language.
Research and recommend solutions to payroll application and systems architectures issues.
Ensure the automation of the manual process when applicable and assist in the execution of system processes to support interfaces, payroll runs and year-end reporting.
Plan and facilitate business and system requirements workshops.
Collaborate with business stakeholders, vendors and technical resources to develop business process documentation, system solutions, process flows and implementation approaches.
Develop business and technical specifications, configuration, testing and implementation documentation.
Perform and coordinate unit, system, integration and user acceptance testing activities and validate system solutions through multiple testing cycles.
Recommend test scenarios to testers and communicate the changes to trainers for inclusion in the Business Process Procedures and Job Aids.
Develop and manage project plans, perform system analysis activities, participate in the research and testing, provide contingencies, allocate resources, and establish priorities and lead workstreams associated with workforce management, scheduling and enterprise system implementations, upgrades and enhancement initiatives.
Implement system changes resulting from policy, collective agreement, legislative, regulatory, system upgrade and application enhancement requirements.
Analyze business and technical impacts, develop and implement configuration and system solutions, establish timelines, and communicate changes to affected stakeholders.
Develop reporting and analytical solutions to support workforce management, scheduling and operational reporting requirements and provide recommendations based on business process and system analysis.

Requirements

Considerable experience with Workforce Management solutions including UKG Workforce Management, scheduling, time and attendance, absence management and related workforce management technologies.
Considerable experience with system integrations, workflow configuration, reporting solutions and business process automation within enterprise HRIS and workforce management environments.
Experience leading or supporting enterprise system implementation, upgrade and enhancement initiatives within a large, complex organization.
Experience leading system configuration, testing, implementation, upgrades and production support activities within a large complex environment.
Experience gathering requirements, facilitating workshops, conducting gap analysis and developing business process documentation related to workforce management and scheduling solutions.
Experience developing functional specifications, process flows, testing strategies, reporting solutions and implementation documentation for enterprise business systems.
Strong stakeholders’ management skills in working with software vendors, implementation partners and cross-functional project teams in the delivery of enterprise HRIS and workforce management solutions.
Knowledge of legislation such as the Employment Standards Act, provincial labour laws, human resources policies, collective agreements, and business processes related to Pensions, Payroll and Employee Benefits.
Extensive analytical, conflict resolution and problem solving skills.
Strong organizational skills and the ability to effectively manage workload with strict time constraints.
Excellent oral and written communication skills to prepare and present detailed research proposals, methodologies, policies, standards project plans and reports.
Ability to work effectively as a team member and work collaboratively with others in a multidisciplinary team.
Excellent customer service skills and the ability to analyze performance quality measures and provide continuous improvement.
Ability to supervise staff in a unionized environment.
Ability to work evenings and weekends from time to time.
Ability to support the Toronto Public Service values to ensure a culture that champions equity, diversity and respectful workplaces.

Skills

UKG Workforce Management
Scheduling
Time and attendance
Absence management
System integrations
Workflow configuration
Business process automation
HRIS
Enterprise system implementation
System configuration
Testing
Production support
Requirements gathering
Gap analysis
Business process documentation
Functional specifications
Process flows
Testing strategies
Reporting solutions
Implementation documentation
Stakeholder management
Employment Standards Act
Provincial labour laws
Human resources policies
Collective agreements
Pensions
Payroll
Employee Benefits
Analytical skills
Conflict resolution
Problem solving skills
Organizational skills
Communication skills
Teamwork
Customer service skills
Supervision
ABAP
Object-oriented programming

Location

Metro Hall, 55 John St, Toronto, ON M5V 0C4

Work Type

Full-time
Permanent

Experience Level

Senior-level
Considerable experience

Education Level

Certification in UKG Workforce Management solutions would be considered an asset.

Salary/Compensations

$105,241.00 - $160,649.00

About the Company

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve.
The City of Toronto is committed to creating an accessible and inclusive organization.
We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA).
Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.
Disability-related accommodation during the application process is available upon request.
Learn more about the City’s Hiring Policies and Accommodation Process.

Equal Opportunity

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve.
Learn more about the City’s commitment to employment equity.