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About the Role
This role involves deploying, maintaining, and troubleshooting critical data center infrastructure, including servers, GPU systems, and networking equipment. You will be responsible for diagnosing hardware issues, providing Linux support, and collaborating with management to develop service programs and train new engineers. The position requires a proactive approach to problem-solving and a commitment to customer satisfaction.
Responsibilities
- Deploy, maintain, and troubleshoot servers, GPU systems, networking equipment, and configurations in data centers.
- Service and diagnose issues with replaceable components in various GPU systems.
- Resolve escalations promptly and provide Linux support when necessary.
- Collaborate with managers to develop service programs, share technical knowledge, and train new engineers on data center operations.
- Travel to data centers to address customer issues and deliver hands-on training.
- Take ownership of the customer base, demonstrate independence, and resolve technical problems effectively within data centers.
- Manage time efficiently, work flexible hours, and travel between data center locations as required.
- Produce detailed reports and metrics on data center operations and performance.
- Participate in on-call rotation during weekends & holidays (in the future).
Requirements
- Bachelor’s degree in a computer-related field or equivalent professional experience.
- Hands-on experience with servers (Supermicro, EMC, DELL, HP, Nvidia).
- Strong hardware diagnostics skills and experience with BIOS, UEFI Shell, PXE, and DOS.
- Certification or experience in Windows and Linux environments (large enterprise experience is a plus).
- Proven break/fix and on-site customer service experience.
- Strong technical communication skills for cross-functional collaboration.
- Excellent written/verbal communication, project management, and time management skills.
- Ability to lift at least 50 lbs and stand for extended periods.
- Proficient in English - Fluent (spoken and written).
Skills
- Server maintenance
- GPU system troubleshooting
- Networking equipment configuration
- Linux support
- Hardware diagnostics
- BIOS
- UEFI Shell
- PXE
- DOS
- Windows environments
- Break/fix
- On-site customer service
- Technical communication
- Project management
- Time management
Education Level
- Bachelor’s degree in a computer-related field or equivalent professional experience.