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About the Role
As an Atlassian Consultant, you'll be a trusted advisor and lead the implementation of Atlassian solutions for our clients. This role requires strong technical expertise and the ability to translate business requirements into effective Atlassian solutions. You’ll work closely with business users, stakeholders, and technical teams to design, configure, and deliver Atlassian Products that drive operational efficiency and improve business outcomes. You’ll have the opportunity to lead workshops, gather requirements, design solutions, and ensure the successful implementation of Atlassian Products.
Responsibilities
- Lead the design and configuration of Atlassian Products (e.g. Jira Service Management, Jira, Confluence, Atlassian Guard, Rovo, Bitbucket).
- Collaborate with business users and technical teams to gather requirements and deliver solutions that align with business objectives.
- Implement and configure Atlassian Products including workflows, automations, customisations, dashboards, and integrations.
- Act as a Subject Matter Expert within the Atlassian Suite, ensuring best practices are followed throughout the project lifecycle.
- Provide ongoing support, issue resolution, and optimisation recommendations post-implementation.
- Work with a diverse range of clients across different industries, helping to drive transformation by implementing and optimising Atlassian Products.
Requirements
- An Atlassian Certification (ACP) or working towards certification.
- Strong hands-on experience in Jira Service Management (JSM) including Solution Design, Implementation, Configuration and Workflow Customisation.
- Strong hands-on experience with Atlassian Cloud Migration (Server or Data Center).
- Experience with Rovo and Atlassian Analytics is highly desirable.
- Experience in the integration of Atlassian Products with other Atlassian Tools, Marketplace Applications and Third Party Tools.
- Experience in Security Configuration and Auditing.
- Experience in building and configuring Reports and Dashboards to meet Business Requirements.
- Expertise in gathering and analysing business requirements, and translating them into Technical user stories.
- Strong communication and stakeholder management skills, with the ability to lead client workshops and engage effectively at all levels.
- Solid understanding of ITSM and ITIL process.
- Ability to work independently and as part of a team in an agile environment.
- Must be a citizen or resident of Australia.
- Candidates with current security clearances slightly preferred.
Skills
- Jira Service Management (JSM)
- Atlassian Cloud Migration
- Rovo
- Atlassian Analytics
- Atlassian Products integration
- Security Configuration
- Auditing
- Reporting
- Dashboard configuration
- Business requirements analysis
- Technical user story creation
- Communication
- Stakeholder management
- Client workshop facilitation
- ITSM
- ITIL process
- Agile methodologies
Location
- Sydney
Work Type
- Onsite
- Hybrid
Experience Level
- Experienced
Education Level
- Atlassian Certification (ACP) or working towards certification
Benefits
- Paid parental leave
- 24/7 Employee Assistance Programme (DataCare)
- Ongoing learning, certifications, and career development opportunities
- Access to industry-leading learning platforms and future skills training
- Recognition programmes that celebrate great work
- Great employee discounts and financial wellbeing benefits
- Meaningful work that makes a real impact
About the Company
- At Datacom, we combine technology, expertise, and talented people to help organisations thrive in a rapidly changing world.
- As one of Australasia's leading technology providers, we work with customers across industries to solve real-world problems and deliver meaningful outcomes.
- Whether we're supporting governments, enterprise organisations, or growing businesses, we're committed to creating meaningful outcomes for our customers, communities, and each other.