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About the Role
The Part-Time Overnight Guest Services Officer welcomes and assists guests during overnight hours, delivering an exceptional guest experience from arrival through to departure. This role is responsible for managing front desk operations throughout the night, supporting late arrivals and early departures, responding to guest requests, and completing overnight operational procedures. The Overnight Guest Services Officer plays a key role in ensuring guest satisfaction, safety, and seamless hotel operations while maintaining Four Seasons service standards. This role is part of the Rooms Division Department, reporting to the Front Desk Manager.
Responsibilities
- Provide exceptional customer service to all guests during overnight shifts, assisting with check-in, check-out, enquiries, and special requests.
- Complete overnight operational and administrative duties, including night audit procedures, guest account reconciliation, and accurate record keeping.
- Respond promptly and professionally to guest enquiries, concerns, and emergency situations.
- Monitor hotel activity throughout the night and collaborate with relevant departments to ensure smooth operations.
- Prepare reports and documentation required for the following day's operational activities.
Requirements
- Exceptional communication skills and a natural ability to engage with guests.
- A commitment to delivering memorable guest experiences.
- The ability to work independently and confidently during overnight operations.
- Strong attention to detail and accuracy, particularly when completing financial and administrative tasks.
- Excellent organisational and time management skills.
- Previous experience in a front desk, guest services, night audit, or hotel operations role.
- Excellent verbal and written communication skills, with the ability to interact professionally with guests and colleagues.
- Availability to work overnight shifts, including weekends and public holidays.
- Experience using the OPERA system is advantageous.
Skills
- Communication skills
- Guest engagement
- Guest experience delivery
- Independent work
- Attention to detail
- Accuracy
- Organizational skills
- Time management
- Verbal communication
- Written communication
- Professional interaction
Location
- Sydney
Work Type
- Part-Time
- Overnight shifts
Benefits
- Competitive wages
- Comprehensive benefits package
- Excellent Training and Development opportunities
- Complimentary Accommodation at other Four Seasons Hotels and Resorts
- Complimentary Dry Cleaning for Employee Uniform
- Complimentary Employee Meals
About the Company
- Four Seasons is powered by its people, a collective of individuals who strive for improvement and treat each other with respect. Team members create amazing experiences for guests, residents, and partners through a commitment to luxury with genuine heart. The company believes in recognizing familiar faces, welcoming new ones, and treating everyone with respect. The purpose is to create lasting impressions through meaningful connections with people and the world.
- At Four Seasons, true luxury is a meaningful sense of belonging, a focus on how people want to be treated, grounded in genuine care, and defined by humanity and generosity. This starts with passionate teams who welcome guests to be the centre of their world with a distinctly human touch.