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About the Role
In this Manager-of-Managers role, you will lead through Team Leads, focusing on their ability to independently manage their teams while remaining hands-on to address conversion issues or support team leads in achieving targets. The mission is to increase the value of Flatpay's existing German merchant base through Inhouse Sales activities like Upsales, Takeovers, and New Sales via Outbound and Teleclose. The role is defined by the operating model you build, with a scope that will expand to include Capital, E-Commerce, and Banking.
Responsibilities
- Develop commercial strategy and decide on resource allocation across customers, products, and campaigns.
- Steer the organization towards goals tied to real financial value, not just installations.
- Diagnose performance gaps related to people, targeting, proposition, process, incentives, or data quality.
- Build a strong team leader bench and succession pipeline.
- Design organizational structure, spans of control, and management routines for scaling to 100 FTEs without losing speed or customer quality.
- Recruit leadership talent to support organizational scaling.
- Foster a competitive, ambitious, and responsible sales culture where leaders actively manage performance.
- Oversee sales processes and structure, forecasting, pipeline monitoring, capacity planning, campaign management, and CRM discipline.
- Establish onboarding and QA processes to quickly make sales employees productive.
- Design commission models that reward desired behaviors.
- Collaborate closely with Retention, Marketing/MCC, Field Sales, Onboarding, Operations, Product, Finance, and Data teams.
- Translate frontline signals into concrete improvements.
- Represent Inhouse Sales at Germany and Group leadership levels.
Requirements
- Extensive experience leading a high-performance sales organization with genuine commercial responsibility.
- Experience managing leaders, not just individual contributors.
- Proven track record of scaling a sales team and its underlying structure.
- Strong analytical instincts in funnels, conversion, incentive design, forecasting, and data-driven decision-making.
- Background in Inside Sales, Telesales, or another high-velocity commercial environment.
- Strong communication skills and senior stakeholder management.
- Fluent English language skills.
- Fluent German language skills are a significant advantage.
- Commercial intelligence and leadership skills are valued over specific payments experience.
- Experience in Fintech, Payments, or SaaS is a plus.
- Experience in designing commission models is a plus.
Skills
- Commercial Strategy
- Performance Management
- Business Acumen
- Leadership
- Organizational Scaling
- Sales Culture Development
- Operating Model Design
- Process Improvement
- Forecasting
- Pipeline Monitoring
- Capacity Planning
- Campaign Management
- CRM Discipline
- Onboarding
- Quality Assurance
- Commission Model Design
- Cross-functional Collaboration
- Stakeholder Management
- Analytical Skills
- Conversion Optimization
- Incentive Design
- Data-driven Decision Making
- Inside Sales
- Telesales
- High-Velocity Sales Environments
Location
- Germany
Work Type
- Full-time
Experience Level
- Manager of Managers
- Senior Level
Salary/Compensations
- Fair guaranteed salary
- Uncapped commission
Benefits
- Cash bonus for private vehicle use
- Clear development opportunities (e.g., to Team or Area Lead)
- Urban Sports Club membership
- Four lunch vouchers per week
- Company pension scheme contribution
- Up to 28 vacation days (depending on tenure)
- Trips for top performers
- Regular team events, offsites, and celebrations
About the Company
- Flatpay helps merchants process card payments easily, transparently, and reliably with modern card readers, innovative technology, and excellent support.
- Experiencing enormous growth in the German market.
- Offers the chance to actively shape processes and develop personally and professionally.
- Opportunity to be part of something extraordinary and shape the future of millions of European merchants.