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About the Role

As an IT Administrator, you will ensure employees are technically well-equipped for their daily work and can rely on dependable IT. You will manage the first day for new colleagues, administer devices and access, and provide daily IT support, all while managing the background operations. This role involves more than just support; you will take ownership of our internal IT infrastructure, improve existing processes, and help scale our IT structures with Flatpay's growth. You will work hands-on, closely with the team, and find practical solutions for everything from new laptops to access rights, card readers, and event technology.

Responsibilities

Set up IT equipment and access for new employees and manage structured returns and deactivations upon departure.
Configure and manage laptops, smartphones, and accessories, ensuring all employees are ready to start.
Set up card readers and prepare them for reliable use in the field.
Create accounts, manage access rights, and maintain internal systems and tools.
Serve as the first point of contact for technical questions and issues, finding quick, practical solutions.
Ensure technology such as speakers, screens, and presentation equipment functions flawlessly during internal events and offsites.
Monitor hardware inventory, document processes, and develop internal workflows.
Coordinate external IT service providers and suppliers, and track orders.

Requirements

First experience in IT administration, IT support, or a comparable technical role.
Familiarity with setting up and managing laptops (Windows/macOS) and smartphones (iOS/Android), along with common tools.
Enjoy practical work, taking initiative, and finding solutions for unexpected problems.
Work in a structured manner, maintain an overview of multiple open topics, and document carefully.
Communicate in a friendly and understandable way, even when dealing with technical matters.
Very good German language skills and solid English language skills.
Initial knowledge of MDM solutions, Google Workspace or Microsoft 365, and network and event technology is a plus.

Skills

IT Administration
IT Support
Laptop Management (Windows/macOS)
Smartphone Management (iOS/Android)
Account Management
Access Rights Management
System and Tool Maintenance
Hardware Inventory Management
Process Documentation
Workflow Development
External Service Provider Coordination
MDM Solutions (Plus)
Google Workspace (Plus)
Microsoft 365 (Plus)
Network Technology (Plus)
Event Technology (Plus)

Location

Germany

Work Type

Full-time

Experience Level

Entry-level

Benefits

Deutschlandticket or BVG-Abo contribution
Urban Sports Club membership
Lunch vouchers
Contribution to company pension plan
Up to 28 vacation days (depending on tenure)
Modern workstations with height-adjustable desks
Good equipment
Free drinks
Regular team events, offsites, and parties

About the Company

Flatpay helps merchants process card payments easily, transparently, and reliably with modern card readers, innovative technology, and excellent support.
Relatively new to the German market, we are experiencing enormous growth.
We are looking for motivated individuals who want to take responsibility and build something with us.
You have the opportunity to actively shape processes and develop personally and professionally.
Join Flatpay today and help shape the future of millions of European merchants!