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About the Role

Flatpay is a rapidly growing payment service provider for small and medium-sized businesses, offering a modern payment solution with a transparent pricing structure, no monthly basic fee, and 24/7 support. We are seeking Agents to strengthen our customer portfolio by maintaining long-term customer relationships, securing revenue, and working with a clear commercial mindset.

Responsibilities

Proactively contact customers at high risk of churn before they cancel, conducting structured, value-oriented conversations.
Analyze risk signals early, address objections confidently, and develop tailored solutions for long-term customer retention.
Manage the retention pipeline, prioritizing by risk, revenue potential, and impact.
Utilize proven playbooks while flexibly adapting communication to different customer types and situations.
Conduct challenging conversations calmly, professionally, and with a results-oriented approach.
Collaborate closely with Customer Support, Field Sales, and Upsales to create sustainable solutions and structurally prevent churn.

Requirements

Experience in retention, customer success, sales, or a comparable role with direct customer contact.
Strong commercial acumen, working KPI-driven and measuring success by concrete results.
Excellent communication and persuasion skills, confidently and professionally handling difficult conversations.
High resilience and empathy, remaining solution-oriented when customers are under pressure or escalate.
Structured, self-directed work approach, prioritizing independently and keeping track of the pipeline.
Fluent German language skills.
English language skills are an advantage.

Skills

Customer Retention
Customer Success
Sales
Commercial Acumen
KPI-driven Work
Communication
Persuasion
Resilience
Empathy
Problem-Solving
Structured Work
Independent Work
Pipeline Management

Location

Germany

Work Type

Full-time

Experience Level

Professional

Benefits

Opportunity to make a real impact in an environment with short decision-making paths, significant responsibility, and room for ideas.
Contribution towards a Deutschlandticket or BVG public transport pass for stress-free commuting.
Urban Sports Club membership for after-work fitness.
Lunch vouchers for meals.
Contribution to company pension plan.
Up to 28 vacation days, depending on length of service.
Travel opportunities for top performers.
Modern workstations with height-adjustable desks, good equipment, and free beverages.
Regular team events, offsites, and celebrations.

About the Company

Flatpay is a rapidly growing payment service provider for small and medium-sized businesses, offering a modern payment solution with a transparent pricing structure, no monthly basic fee, and 24/7 support.
We are still relatively new to the German market but are experiencing enormous growth.
We are looking for motivated individuals who want to take responsibility and build something with us.
You will have the opportunity to actively shape processes and develop personally and professionally.
Join Flatpay today and help shape the future of millions of European merchants!