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About the Role
Flatpay is launching in the US and is looking for the first people to join their rocketship out of New York. They are dedicated to innovating the market for payment solutions and financial services in the SME segment with customer-centric and transparent services.
Responsibilities
- Make outbound calls and take inbound calls to support customers, gather feedback, and provide guidance on setup or experience.
- Resolve customer inquiries and support tickets efficiently.
- Prepare onboarding contracts for new customers and ensure all documentation is correctly completed and submitted.
- Keep customer satisfaction data up to date and help identify areas for improvement.
- Work closely with internal teams to pass along customer insights and help improve tools, processes, or services.
- Bring forward suggestions based on customer conversations to help make smarter decisions.
Requirements
- High energy, persistence, and positive attitude toward customers.
- Strong verbal and written skills.
- Metrics-driven mindset and comfort working toward daily/weekly targets.
- Receptive to feedback and eager to learn customer support best practices.
- Comfortable working both independently and with a team.
- Ability to multitask, manage time effectively, and stay organized in a fast-paced environment.
- Previous experience in customer service or a similar role.
- Fluent English speaker.
- Positive mindset and strong focus on customer satisfaction.
- Right to work in the US (visa sponsorship is not offered).
Skills
- Customer service
- Payment or fintech sector experience (bonus)
Location
- New York
Work Type
- Full-time
Experience Level
- Not specified
Education Level
- Not specified
Salary/Compensations
- 52K - 65K USD
Benefits
- Competitive salary
- Standard US benefits
- Health insurance
- 401(K)
About the Company
- Flatpay is a fast-growing fintech company from the Nordics and Denmark's fastest unicorn company.
- They have over 2,000 colleagues across Europe.
- They are launching in the US.
- They are ambitious, move fast, and challenge the status quo.
- They believe work should be fun, celebrate wins, help each other out, and create an environment where people can do great work while enjoying the journey.
- Core values include: Happy Humans, No Assholes, It’s Our Business, Own It, Start With No, Sky-High Ambitions, The Best Argument Wins.
- They offer a dynamic environment where innovation is encouraged and teamwork is celebrated.
- They provide opportunities to make a meaningful impact and contribute to empowering merchants to succeed.
- They have an ambitious drive to constantly push boundaries and redefine what's possible.
- They take their responsibility towards their people very seriously.
- They welcome driven, low-ego individuals who live their values and want to grow with them.
Equal Opportunity
- Not specified