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About the Role
This senior strategic role is responsible for shaping how Food & Beverage (F&B) is conceived, designed, and delivered across Nteractive’s global programs. You will act as a trusted strategic advisor, translating event objectives, audience insight, cultural considerations, and budget parameters into distinctive, high-performing F&B experiences. The ambition is to establish F&B as a strategic platform for engagement, behavior change, brand storytelling, and measurable client value.
Responsibilities
- Own and evolve Nteractive’s global F&B strategy and framework, setting principles, quality standards, supplier expectations, planning tools, and governance processes.
- Develop strategic F&B approaches for key accounts and major programs, considering audience, client objectives, brand positioning, cultural context, sustainability, budget, and operational feasibility.
- Position F&B as an integral part of the wider guest and event experience from the earliest stages of planning.
- Lead F&B innovation across the business, identifying emerging trends, supplier developments, service models, and creative approaches.
- Use audience feedback, consumption patterns, data, and post-event insight to inform future program design and continuous improvement.
- Act as the senior F&B partner to Client Services, Account Directors, and project teams, providing consultancy during brief development, proposals, and client planning conversations.
- Advise senior clients and stakeholders on F&B strategy, experience design, commercial trade-offs, and program improvement.
- Define the commercial approach to F&B across key programs, balancing guest experience, client ambition, budget, supplier value, margin, and long-term account development.
- Build strong relationships with clients, venue culinary teams, and suppliers across regions.
- Ensure F&B recommendations are both creatively ambitious and commercially viable.
- Provide senior direction to the global F&B team, ensuring delivery aligns with program objectives, client expectations, budgets, operational requirements, and Nteractive standards.
- Lead, coach, and develop the global F&B team, empowering individuals to take ownership and grow their capability.
- Ensure F&B Directors and the wider team have the necessary tools, templates, processes, and operational documentation.
- Ensure the global F&B team translates strategic direction into memorable, high-quality experiences across complex programs.
- Maintain a high-quality global freelance F&B network, ensuring the right skills, training, tools, and local knowledge are available across regions.
- Oversee supplier and venue partner strategy, ensuring relationships and contracts deliver value for money, quality, and reliable delivery.
- Work with the team to negotiate and scrutinize supplier agreements and commercial terms.
- Shape Nteractive’s approach to sustainable and responsible F&B, including local sourcing, waste reduction, dietary inclusivity, and carbon-conscious choices.
- Identify new suppliers, service models, and culinary partnerships that enhance the client and audience experience.
- Work closely with Client Services, Production, Creative, Registration, Technical, and Data teams to ensure F&B is fully integrated into the wider event experience.
- Create strong feedback loops between strategy, delivery, and post-event insight.
- Identify opportunities to improve processes, standards, tools, and ways of working across the global F&B function.
Requirements
- Significant experience in F&B, hospitality, or catering, with a background such as chef, catering manager, or equivalent senior hospitality experience.
- Proven experience developing F&B, hospitality, or guest experience strategies for large-scale, complex, or multi-region events.
- Significant leadership and project management experience within an events or hospitality environment.
- Experience advising senior clients and stakeholders on F&B strategy, experience design, and commercial decisions.
- A strong understanding of how F&B contributes to brand experience, audience engagement, sustainability, operational efficiency, and commercial value.
- Strong financial and business acumen, including budgeting, forecasting, and contract management.
- Excellent supplier and venue relationship management skills.
- Experience using data and analytics to identify trends, understand behaviors, support forecasting, and drive continuous improvement.
- Advanced Excel skills and strong general ICT capability.
- Excellent logistical and operational management skills.
- A proven track record of delivering high-quality, customer-focused services.
- Strong communication and presentation skills, with the confidence to influence and challenge constructively.
- The ability to work at pace, manage competing priorities, and remain calm under pressure.
- A collaborative, motivated, and solutions-focused approach to leadership and client service.
- Ability to work from the Staines office with hybrid flexibility.
- Quiet home working environment with reliable broadband (minimum 25MB download / 5MB upload).
- Willingness and ability to undertake international travel throughout the year.
Skills
- Strategic thinking
- Creative ambition
- Commercial acumen
- Operational expertise
- Hospitality expertise
- Creativity
- Commercial thinking
- Supplier partnerships
- Data analysis
- Operational excellence
- Client consultancy
- Commercial strategy
- Leadership
- Delivery management
- Supplier strategy
- Partner strategy
- Sustainability strategy
- Cross-functional collaboration
- Communication skills
- Presentation skills
- Influencing skills
- Problem-solving skills
Location
- Staines
- Remote
- Hybrid
Work Type
- Hybrid working
- Full-time
Experience Level
- Senior strategic role
- Significant experience in F&B, hospitality or catering
- Significant leadership and project management experience
Education Level
- Catering/hospitality degree or equivalent professional experience
Benefits
- 33 days annual leave (including Bank Holidays)
- Hybrid working with flexibility
- Pension Scheme (5% employee / 3% employer contribution)
- Private Medical Insurance & Cash Plan
- Life Insurance
- Enhanced Maternity Pay
- Wellbeing & Inclusion initiatives (including EAP)
- Birthday Day Off
- Summer Hours
- Volunteering Day
- Rewards & Recognition incentives
- Generous Employee Referral Scheme
About the Company
- At Nteractive, we design and deliver world-class experiential, event, and conference solutions that connect brands with people in powerful, meaningful ways.
- We partner with some of the world’s most influential organizations to create large-scale, high-impact global programs — from flagship conferences and destination events to complex, multi-market activations.
- Our work blends strategy, creativity, technology, and flawless delivery to produce experiences that truly move audiences.
- Our success is built on our people. We are a collaborative, ambitious, and values-driven agency that invests in talent, encourages innovation, and empowers our teams to take ownership and make a real difference.
- We believe in long-term partnerships, exceptional client service, and continuously raising the bar in everything we do.