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About the Role
Assist clients with researching options and coordinating vacation arrangements based on their individual needs and preferences. This role combines client communication, online research, reservation coordination, and follow-up. The ideal candidate enjoys helping people plan experiences while keeping important booking details organized.
Responsibilities
- Communicate with clients regarding vacation preferences, requests, and requirements
- Research accommodations, transportation, activities, and other available services
- Assist with coordinating reservations and booking details
- Review options and confirmations for accuracy
- Provide clients with important information and updates
- Assist with modifications and special requests
- Maintain organized client and reservation documentation
- Follow up on outstanding details and upcoming arrangements
- Communicate with service providers when additional coordination is required
- Provide professional support throughout the planning and booking process
Requirements
- Strong written and verbal communication skills
- Excellent organization and attention to detail
- Customer-focused attitude
- Comfortable researching information and options online
- Ability to manage multiple client requests
- Comfortable using email, online systems, and digital platforms
- Strong problem-solving and follow-up abilities
- Previous customer service, hospitality, reservations, or planning experience is helpful but not required
Skills
- Communication
- Organization
- Attention to detail
- Customer service
- Online research
- Reservation coordination
- Problem-solving
- Follow-up
Location
- Remote
Work Type
- Fully remote
Benefits
- Comprehensive onboarding and training
- Ongoing learning and professional development
- Access to professional tools and resources
- Continuing education opportunities
- Supportive team environment