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About the Role
Seeking a service-oriented Hospitality Reservations Specialist to assist clients with researching, coordinating, and managing reservation requests. This position focuses on delivering professional service while ensuring reservation information and client preferences are handled accurately.
Responsibilities
- Assist clients with reservation inquiries and requests
- Research accommodations, services, activities, and available options
- Coordinate reservation details based on client preferences
- Review confirmations and documentation for accuracy
- Communicate relevant reservation information and updates
- Assist with modifications and special accommodations
- Maintain organized client records
- Track outstanding requests and follow up appropriately
- Communicate with hospitality and service providers
- Help resolve reservation-related questions
- Maintain professional service standards throughout the client experience
Requirements
- Strong communication and customer-service skills
- Excellent attention to detail
- Good organizational and multitasking abilities
- Comfortable researching information online
- Ability to learn web-based systems and platforms
- Professional and dependable
- Strong follow-up and problem-solving abilities
- Previous hospitality, reservations, customer service, or related experience is helpful but not required
Skills
- Communication
- Customer Service
- Attention to Detail
- Organization
- Multitasking
- Online Research
- Web-based Systems Proficiency
- Professionalism
- Dependability
- Follow-up
- Problem-Solving
Location
- Remote
Work Type
- Remote
- Full-time
Benefits
- Onboarding and training provided
- Continuing education opportunities
- Ongoing professional development
- Access to professional resources and online systems
About the Company
- Collaborative team environment