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About the Role
You will be at the heart of the front desk, leading your team with confidence and care to ensure every guest feels welcomed, every challenge is met with calm efficiency, and every team member is supported to deliver their best. This role involves shaping memorable guest experiences.
Responsibilities
- Lead and inspire your team to deliver exceptional guest service, offering coaching and guidance where needed.
- Welcome every guest with warmth, ensuring their experience is smooth, personal, and memorable.
- Oversee front office operations, keeping everything running efficiently and resolving any challenges that arise.
- Work closely with other departments to create memorable moments for guests.
- Drive continuous improvement, spotting opportunities to enhance service, support your team, and uphold standards.
Requirements
- Adapt quickly, stepping in wherever needed to keep the front office running seamlessly.
- Foster a welcoming, inclusive environment, encouraging open communication across your team.
- Set high standards, inspire exceptional service, and spot opportunities to improve every day.
- Act with integrity, take ownership of decisions, and build trust with guests and colleagues alike.
- Bring energy, optimism, and passion for people.
Location
- London Euston
Work Type
- Fixed Term Contract
Salary/Compensations
- £32,000 / year
Benefits
- Employee Assistance Programme (EAP) with 24/7 access to remote GP appointments.
- Hotel Room Discounts at special team rates, including for friends and family.
- Food & Beverage Discounts across hotels.
- Life Assurance.
- Salary Sacrifice - Car Scheme for a brand new, fully insured and maintained car.
- Stream - access earned wages up to 50% and Highstreet discounts.
- Auto enrolment into the company pension scheme.
- Learning & Development opportunities for skill and career progression.