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About the Role
As a Luggage Porter, you'll play a key role in delivering a warm welcome and ensuring every arrival and departure runs smoothly. Working as part of our Concierge team, you'll provide professional assistance with luggage, escort guests to their rooms, and help ensure every guest enjoys a seamless and memorable stay. You'll also support guests with local recommendations, answer questions about the hotel and surrounding area, and work closely with colleagues across the hotel to deliver exceptional service at every opportunity.
Responsibilities
- Delivery and collection of guests luggage, long and short term storage of luggage assisting the doorperson.
- Ensuring the cleanliness and security of the lobby area.
- Ensure every guest leaving the hotel has all they need for their onward journey including assisting with taxis, providing directions and assisting with luggage.
- Answer guest queries relating to the local area, travel arrangements and other facilities within and outside the hotel.
- Managing the valet parking and taking care of guest’s cars when needed.
- Assist with other departments where necessary.
Requirements
- You bring warmth to your work and help create a welcoming environment for others.
- You thrive in a fast-paced, agile environment and aren’t afraid to take initiative.
- You take pride in your craft and thrive on making a difference.
- You believe in doing the right thing.
- You stand by your commitments.
Location
- Hilton London Bankside
Work Type
- Full Time
Salary/Compensations
- £13.55 / hour
Benefits
- Employee Assistance Programme (EAP) - confidential wellbeing support whenever you need it with 24/7 access to remote GP appointments.
- Hotel Room Discounts - stay with us or our partner hotels at special team rates including discounted rates for friends and family.
- Food & Beverage Discounts - enjoy meals and drinks at reduced prices across our hotels.
- Life Assurance - peace of mind for you and your loved ones.
- Salary Sacrifice - Car Scheme - our team members can enjoy the ultimate benefit of driving a brand new, fully insured and maintained car for a fixed monthly amount taken from their salary.
- Stream - access your earned wages up to 50% whenever you need them giving you financial flexibility and Highstreet discounts available.
- Pension - auto enrolment into the company pension scheme.
- Learning & Development - opportunities available to progress your skills and career.
About the Company
- We live by our values, and we’d love you to bring them to life every day: Open, Nimble, Brilliant, Honest. We believe trust is earned through integrity. When we make a commitment, we stand by it because that’s how we’d expect to be treated.