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About the Role

MacStadium is seeking a Product Manager to own and optimize the entire user journey, focusing on reducing churn, improving conversion rates, and enhancing the overall product experience. This role will drive innovation in areas like AI and automation, and shape product design priorities for high impact, consistency, and usability across the platform.

Responsibilities

Map and optimize the buyer and user journey from awareness to retention.
Identify and address product discovery and usability friction points.
Collaborate with marketing and sales on a strategic framework for product design.
Analyze and address churn drivers, implementing retention-focused improvements.
Lead efforts to improve signup-to-first-meeting and lead-to-purchase conversion rates.
Identify opportunities to increase customer engagement and expansion.
Conduct continuous customer and market discovery to identify unmet needs.
Build business cases for new products, including problem definition, market sizing, and success metrics.
Act as a strategic partner to domain product managers for a cohesive product experience.
Develop strategy and foster project kickoffs in innovation areas like AI, clustering, and automation.
Track emerging Apple Silicon, AI, and automation capabilities and translate them into opportunities.
Partner with engineering and design leadership on product design investment priorities.

Requirements

6 or more years of product management experience in B2B SaaS, cloud infrastructure, or developer tools.
Demonstrated experience mapping and optimizing a multi-step customer journey.
Experience using data to identify and close friction points in discovery, conversion, or retention.
Experience partnering with marketing, sales, and customer success/support to reduce churn and improve conversion.
Comfort setting direction for product design priorities and balancing consistency and usability across a multi-product platform.
Strong written and verbal communication skills.
Ability to align teams around a shared roadmap.
Comfort working with data, defining metrics, and interpreting analytics for prioritization.
Experience running customer and market discovery, including interviews and win/loss reviews.
Experience building business cases for new products, including market sizing, pricing, and packaging hypotheses.
Familiarity with the Apple developer ecosystem or mobile app development and CI/CD workflows is preferred.
Experience with virtualization, containerization, or Kubernetes-based orchestration platforms is preferred.
Experience seeding early-stage innovation initiatives is preferred.
Background in product-led growth, onboarding, or trial and self-serve conversion optimization is preferred.
Experience supporting enterprise, regulated, or security-conscious customers is preferred.

Skills

Product Management
B2B SaaS
Cloud Infrastructure
Developer Tools
Customer Journey Mapping
Data Analysis
Friction Point Identification
Conversion Optimization
Churn Reduction
Cross-functional Collaboration
Product Design Strategy
Market Research
Business Case Development
Roadmap Development
Metrics Definition
Customer Interviews
Win/Loss Reviews
Market Sizing
Pricing Strategy
Product-led Growth
Onboarding Optimization
Trial Optimization
Self-Serve Conversion
AI
Clustering
Automation
Apple Silicon
Neural Engine
Virtualization
Containerization
Kubernetes
Orka
Mac VDI/Citrix
Mobile Development
CI/CD
Xcode
iOS
macOS
App Store Requirements

Location

Atlanta, Georgia

Work Type

Remote-first

Experience Level

6+ years of product management experience

Salary/Compensations

$100,000 - $135,000 annually

Benefits

Competitive base salary
Comprehensive health benefits
401(k) match
Generous PTO
Access and training on leading edge AI tools

About the Company

MacStadium is the leading provider of private Mac cloud infrastructure, purpose-built for the Apple ecosystem.
Founded in 2011 and headquartered in Atlanta, Georgia.
Mission: To deliver cloud solutions that simplify Mac for business.
Provides dedicated access to genuine Apple hardware for enterprises, software teams, and independent developers.
Product portfolio includes macOS virtualization and orchestration (Orka), private Mac cloud, bare-metal compute, Mac Virtual Desktop Infrastructure (VDI), and dedicated Apple Silicon infrastructure.
Trusted by fast-growing startups, household names, and leading financial institutions.
Powers iOS, macOS, and cross-platform development pipelines at scale.

Equal Opportunity

All applicants are considered without regard to race, color, ancestry, national origin, gender/gender identity, sexual orientation, marital and family status, religion and religious belief, age, disability, results of genetic information, and service in the military.
May consider an equivalent combination of knowledge, skills, education, and experience to meet minimum qualifications.