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About the Role
As a Partner Success Specialist, you will be part of the Parking Business Unit, ensuring seamless implementation of Arrive products and services through configuration, maintenance, and ongoing support. You will report directly to the local team lead in Germany. The Partner Success Team plays a vital role in building trust and strong relationships with partners by supporting their daily operations and positively shaping critical phases of collaboration. We contribute to our vision by engaging with partners, identifying their needs, and driving improvement initiatives.
Responsibilities
- Provide excellent operational support for new and existing partners.
- Coordinate projects for the implementation of core company products and services according to customer specifications.
- Manage the configuration, release, and maintenance of central software solutions.
- Conduct quality assurance by testing products and services and driving continuous improvements.
- Handle the ordering, review, and rollout of signage.
- Collaborate closely across teams and business units, with key stakeholders including Sales, Operations, Marketing, and R&D.
- Actively work within the CRM system, manage orders and inquiries, and ensure high data quality.
Requirements
- Experience in Customer Success or technical support for business customers in a SaaS company.
- Excellent verbal and written communication skills in German and fluent English.
- Experience in cross-departmental collaboration.
- Minimum of three years of professional experience in a comparable role.
Skills
- Excellent Customer Relationship Management skills and a strong interest in supporting customers.
- Good project management skills; proven project management experience is desirable.
- High technical understanding of system integrations.
- Good analytical skills to interpret data and identify patterns.
- Ability to understand strategic goals and derive situation-appropriate measures.
- Resilience and a positive attitude towards change.
- XML or JSON knowledge is desirable.
- Familiarity with Google Suite is advantageous.
- Basic knowledge of Adobe Illustrator is advantageous.
Location
- Germany
Work Type
- Hybrid
- 40-hour week
Experience Level
- Minimum of three years of professional experience
Benefits
- 30 vacation days (based on a 5-day week)
- Full access to LinkedIn Learning for professional development
- Subsidy for sports and wellness activities
- Modern office equipment including coffee, tea, fruit, height-adjustable desks, and office-friendly dogs
About the Company
- Arrive is a leading global mobility platform, active in over 90 countries and 20,000 cities, with strong brands like EasyPark, Flowbird, RingGo, ParkMobile, and Parkopedia.
- Our mission is ambitious: We empower people and municipalities to make smarter decisions for a better future and livable cities.
- Our values are our compass: Curious, Focused, and Together – they guide us in our daily actions.
- We are transforming urban mobility and shaping the future of global traffic flow and parking.
- Arrive delivers a unique combination of core ingredients to make cities more livable: from smart payments and optimized car parks to data-driven traffic reduction and support for reinvestment in public transport and green space.
- It’s about more than function, it’s about saving time and simplifying the travel experience for everyone.