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About the Role

As Team Manager - Partner Success (DACH) within the Parking Business Unit, you will lead the DACH Partner Success team, reporting to the Regional Director. This role is crucial for executing the regional partner success strategy, empowering local teams, and ensuring efficient, high-standard DACH partner success activities. You will act as a "flow agent" to identify process bottlenecks and bridge global systems with local market nuances, shaping the future of urban mobility.

Responsibilities

Formulate and execute local partner success strategies aligned with regional plans, managing local budgets and regional performance.
Take ownership of country(ies) budget and operational performance.
Prioritize and allocate resources for implementation projects, customer orders, and support.
Continuously optimize end-to-end local delivery workflows, ensuring seamless translation of global processes to local market specificities.
Drive tooling optimization by transitioning legacy local platforms to global unified systems.
Coordinate daily team operations and lead operational meetings, resolving friction and escalating complex issues.
Instill a customer-centric service mindset through onboarding, training, and stakeholder engagement.
Foster a cohesive, collaborative, and psychologically safe environment with regular 1-on-1s and constructive feedback.
Standardize local procedures and establish KPI grids and dashboards for transparency.
Oversee the Annual Compensation Review process and assessment preparation with Team Leaders.

Requirements

5+ years of professional experience leading, motivating, and developing teams in operations management, project management, or partner/customer success within a high-growth SaaS, technology, or mobility environment.
Proven track record of developing and motivating diverse teams, including performance reviews, compensation planning, and recruiting.
Strong experience in optimizing end-to-end local delivery workflows and leading transition initiatives from local systems to global platform solutions.
Excellent analytical capabilities, with a history of designing and utilizing KPI dashboards for data-based decisions and transparent service levels.
Native/C2 German and C1 English level.
Additional European languages are considered a plus.

Skills

Leadership
Team Management
Partner Success Strategy
Budget Management
Operational Performance
Resource Allocation
Workflow Optimization
Process Improvement
Tooling Optimization
System Transition
Customer-Centric Service
Stakeholder Engagement
Team Collaboration
Psychological Safety
KPI Dashboard Design
Data-Based Decision Making
Active Listening
Cross-functional Communication
Resilience
Ambiguity Navigation

Location

Berlin, Germany

Work Type

Full-time

Experience Level

5+ years

About the Company

Arrive, including brands like EasyPark, Flowbird, RingGo, ParkMobile and Parkopedia, is a leading global mobility platform.
Present in over 90 countries and 20,000 cities, the company helps people and decision-makers make smarter decisions about urban mobility and ease the experience of travel worldwide.
Arrive delivers a unique combination of core ingredients to make cities more livable: from smart payments and optimized car parks to data-driven traffic reduction and support for reinvestment in public transport and green space.
It’s about more than function, it’s about saving time and simplifying the experience of travel for everyone.
Travel is more than a journey, it’s how you Arrive.