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About the Role
As the Documentation Lead for Canton Network, you will own and maintain world-class documentation, serving as the single source of truth for the community. You will be part of the Education vertical, ensuring builders have the resources needed to succeed on Canton.
Responsibilities
- Manage the documentation strategy to deflect support tickets and accelerate developer onboarding.
- Ensure content is digestible and discoverable for quick, independent developer answers.
- Collaborate with Product and Engineering to keep documentation synchronized with rapid release cycles.
- Leverage ecosystem partners to scale content production.
- Own, maintain, and evolve world-class documentation for the Canton ecosystem.
- Drive feedback loops with Product and Engineering for documentation synchronization.
- Produce and maintain developer docs, including conceptual docs, tutorials, guides, upgrade notes, and SDK/API documentation.
- Monitor and improve documentation SEO and searchability to minimize 'no result' queries and close content gaps.
- Utilize LLM-enhanced search tools and analytics to identify content gaps.
- Analyze documentation metrics (drop-off rates, heatmaps, sentiment) to optimize information architecture and content flow.
- Increase Deflection Rate by proactively solving user issues through clear documentation.
- Collaborate with ecosystem partners and vendors to expand documentation coverage and quality.
- Support the Evangelism team with accurate technical content.
- Maintain the documentation repository architecture, including automated deployments via GitHub Actions.
Requirements
- Obsessed with clarity and understands the impact of good documentation on developer adoption.
- Proven experience as a technical writer or technical writing lead, including managing writers and driving documentation strategy.
- Experience treating documentation as a product by tracking usage, sentiment, and success metrics like ticket deflection to prove ROI.
- Strong technical aptitude, ability to read code, and translate complex technical concepts into accessible guides.
- Data-driven and comfortable using tools like Google Analytics or heatmaps.
- Experience working in a fast-paced environment with frequent software updates.
- Excellent spoken and written English.
- Ability to verify identity and eligibility to work in the location of the offer.
- Applicants with disabilities requiring accommodation should contact talent@digitalasset.com.
Skills
- Technical Writing
- Documentation Strategy
- Developer Onboarding
- Content Management
- SEO
- Search Analytics
- LLM-enhanced search tools
- Google Analytics
- Heatmaps
- GitHub Actions
Location
- New York
- Budapest
- Zurich
- London
Work Type
- Full-time
Experience Level
- Lead
Salary/Compensations
- $155,000—$185,000 USD
Benefits
- Comprehensive benefits package designed to support team member well-being.
- Health and insurance benefits vary by region (medical, dental, vision coverage may be included).
About the Company
- Digital Asset builds technologies reshaping financial markets, aiming to create the world's most trusted, privacy-enabled, and interoperable digital infrastructure for global finance.
- The Canton Network is a blockchain purpose-built for institutional finance, combining privacy, compliance, and scalability for real-time, secure settlement across multiple asset classes.
- Founded in 2014 and headquartered in New York City, with offices globally.
- Committed to compensation structures that reward impact consistently across global teams.
- Supports employees with comprehensive, family-forward benefits and flexible working models.
Equal Opportunity
- Digital Asset is an equal opportunity employer committed to considering all qualified applicants for employment without regard to race, color, national origin, sex, religion, sexual orientation, age, disability, citizenship status, veteran status, or any other basis protected by applicable law.
- If and as required by applicable law, all persons hired will be required to verify identity and eligibility to work and complete necessary employment eligibility verification documents.