Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Cluster Groups & Reservations Supervisor role.
Rezi rewrites your resume against Splendid Hospitality Group's job description. Free.
Tailor your resume to this Cluster Groups & Reservations Supervisor role.
Rezi rewrites your resume against Splendid Hospitality Group's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Cluster Groups & Reservations Supervisor posting at Splendid Hospitality Group — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Cluster Groups & Reservations Supervisor posting at Splendid Hospitality Group — free, in seconds.
About the Role
As a key member of the Reservations department, you will build strong relationships through regular contact by telephone, e-mail and in person with a primary focus on group business. You will also actively seek client feedback and sales leads wherever possible. You will supervise the reservation process across multiple hotels and brands to ensure procedures and brand standards are achieved.
Responsibilities
- Ensuring individual and group reservations strategies are adhered to as set by the Line Manager.
- Work closely with the Hotel Sales Manager and Regional Revenue Manager to maximize room revenue and sales.
- Work with Sales Office Manager to ensure all online content is kept relevant.
- Upsell services to enhance guest experience and revenue.
- Convert inquiries into confirmed bookings.
- Preparing reports on reservations and revenue as required for Holiday Inn Brentford Lock and Four Points Flex - Euston.
- Ensure that the Reservations Agent are undertaking their required tasks and supporting where required.
- Liaising with other departments, such as housekeeping and the front desk, to ensure a coordinated approach to reservations.
- Attend regular training sessions as required.
- Respond to calls and email requests promptly.
- Provide colleagues with weekly and monthly reports.
- Ensure all emails and telephone calls are handled professional ensuring IHG one rewards members and Marriott Bonvoy members are recognised.
- Ensure guests requests/history is communicated to operational departments in a timely manner
- Proactively seek feedback and build relationships to drive continuous improvement in guest satisfaction.
- Assist the front office from time to time.
- Perform quality checks on reservations to ensure a smooth guest experience.
Requirements
- We live by our values – and we’d love you to bring them to life every day: Open, Nimble, Brilliant, Honest.
- Bring your personality, positivity and passion for people.
Skills
- Strong relationships building
- Client feedback and sales leads generation
- Supervise reservation process
- Maximize room revenue and sales
- Upsell services
- Convert inquiries into confirmed bookings
- Report preparation
- Team supervision
- Interdepartmental liaison
- Prompt response to calls and emails
- Professional handling of communications
- Guest request communication
- Guest satisfaction improvement
- Quality checks on reservations
Location
- Holiday Inn - London Brentford Lock
Work Type
- Full Time
Experience Level
- Supervisor
Salary/Compensations
- £35,000 / year
Benefits
- Employee Assistance Programme (EAP) - confidential wellbeing support whenever you need it with 24/7 access to remote GP appointments.
- Hotel Room Discounts - stay with us or our partner hotels at special team rates including discounted rates for friends and family.
- Food & Beverage Discounts - enjoy meals and drinks at reduced prices across our hotels.
- Life Assurance - peace of mind for you and your loved ones.
- Salary Sacrifice - Car Scheme: our team members can enjoy the ultimate benefit of driving a brand new, full insured and maintained car for a fixed monthly amount taken from their salary.
- Stream - access your earned wages up to 50% whenever you need them giving you financial flexibility and Highstreet discounts available.
- Pension - auto enrolment into the company pension scheme.
- Learning & Development - opportunities available to progress your skills and career.
About the Company
- As a key member of the Reservations department, you will build strong relationships through regular contact by telephone, e-mail and in person with a primary focus on group business. You will also actively seek client feedback and sales leads wherever possible. You will supervise the reservation process across multiple hotels and brands to ensure procedures and brand standards are achieved.