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About the Role
As a Partner Success Representative within the Parking Business Unit, you will ensure seamless implementation of Arrive products and services by configuring, maintaining, and providing ongoing support. You will report directly to the local Team Lead in Germany. The Partner Success Team plays a vital role in building trust and strong relationships with our partners by supporting their daily operations and positively shaping crucial phases of our collaboration. We contribute to our vision by engaging with our partners, identifying their needs, and driving improvement initiatives.
Responsibilities
- Provide excellent operational support for new and existing partners.
- Coordinate projects for the implementation of the company's core products and services according to customer specifications.
- Manage the configuration, release, and maintenance of our central software solutions.
- Ensure quality assurance by testing products and services while driving continuous improvement.
- Handle the ordering, verification, and rollout of signage.
- Collaborate closely across teams and business units, with key stakeholders including Sales (Account Managers and Sales Admin), Operations, Marketing, and R&D.
- Actively work within the CRM system to manage orders and inquiries, ensuring data quality.
Requirements
- Experience in Customer Success or Technical Support for business clients in a SaaS company.
- Excellent verbal and written communication skills in German and fluent English. Additional EU languages are a plus.
- Experience in cross-departmental collaboration.
Skills
- Customer Relationship Management
- Planning and self-organization
- Technical understanding of system integrations
- Analytical skills for data interpretation
- Resilience and positive attitude towards change
- XML or JSON knowledge (desirable)
- Google Suite familiarity (advantageous)
- Basic Adobe Illustrator knowledge (advantageous)
Location
- Germany
Work Type
- Hybrid work
- 40-hour work week
Experience Level
- Customer Success or Technical Support experience in a SaaS company
Benefits
- 30 days of annual leave (based on a 5-day week)
- Full access to LinkedIn Learning
- Subsidy for sports or wellness activities
- Standard office amenities including coffee, tea, fruit, and height-adjustable desks
- Office dogs
- Team events
About the Company
- Arrive, including brands like EasyPark, Flowbird, RingGo, ParkMobile and Parkopedia, is a leading global mobility platform.
- Present in over 90 countries and 20,000 cities, the company helps people and decision-makers make smarter decisions about urban mobility and ease the experience of travel worldwide.
- Arrive delivers a unique combination of the core ingredients to make cities more livable: from smart payments and optimized car parks to data-driven traffic reduction and support for reinvestment in public transport and green space.
- It’s about more than function, it’s about saving time and simplifying the experience of travel for everyone.
- Travel is more than a journey, it’s how you Arrive.