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About the Role
The Tunnel to Towers Foundation honors the sacrifice of firefighter Stephen Siller and supports military and first responders. This role is crucial in maintaining the technological infrastructure that supports the organization's mission.
Responsibilities
- Set up and support desktops, laptops, printers, and tablets on Windows and Mac O/S.
- Run, terminate, and test data cables.
- Set up, configure, and maintain IP surveillance systems, including wiring, networking, and troubleshooting.
- Support staff using MS Office Suite, G-Suite, Adobe, and DocuSign.
- Support video conferencing software including Zoom, WebEx, MS Teams, and Google Meet.
- Collaborate with other IT staff for daily administration and upgrading of workstation software and hardware.
- Maintain, repair, and upgrade desktop workstations and laptops, including installing system patches and updates.
- Maintain hardware inventory of all equipment and peripherals.
- Assist with IT Support at Foundation Events.
- Support Office 365 services including Exchange Online, Teams, and OneDrive.
- Perform additional duties as needed to support the organization's evolving needs.
Requirements
- Bachelor’s degree in a related field or a minimum of 2 years of related experience.
- At least 2 years’ experience supporting Microsoft 365 applications.
- Excellent interpersonal and customer service skills.
- Basic understanding of existing network programs and capabilities.
- Excellent workstation and network troubleshooting skills.
- Excellent organizational skills and attention to detail.
- Strong analytical and problem-solving skills.
- Proficient with Microsoft Office Suite or related software.
- Ability to work well within a team.
- Ability to multitask at a high level in a fast-paced work environment and work efficiently under pressure.
- Ability to lift 20 pounds at times.
- May be required to work on-call or long hours in case of network malfunction.
- Pre-employment screening, including a background check, is required.
Skills
- Windows O/S support
- Mac O/S support
- Desktop support
- Laptop support
- Printer support
- Tablet support
- Data cable installation and testing
- IP surveillance system setup and maintenance
- MS Office Suite support
- G-Suite support
- Adobe support
- DocuSign support
- Zoom support
- WebEx support
- MS Teams support
- Google Meet support
- Workstation hardware and software administration
- Hardware inventory management
- Office 365 support
- Exchange Online support
- OneDrive support
- Network troubleshooting
- Organizational skills
- Customer service skills
- Analytical skills
- Problem-solving skills
Location
- Onsite
Work Type
- Full-time
- On-call
- Travel required
Experience Level
- 2+ years of related experience
Education Level
- Bachelor's degree in a related field
About the Company
- The mission of the Tunnel to Towers Foundation is to honor the sacrifice of firefighter Stephen Siller who laid down his life to save others on September 11, 2001. We also honor our military and first responders who continue to make the supreme sacrifice of life and limb for our country.