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About the Role

As Events Planning Manager, you will own the event journey from client contract to final invoice, ensuring seamless planning and delivery. You will lead a team of two Events Planners, collaborating with sales and operations to create exceptional experiences. Your role involves client meetings, upselling, team coordination, and managing events on the day, with a strong commercial focus on maximizing revenue and building client relationships.

Responsibilities

Take seamless ownership of confirmed events from handover through to final invoice, ensuring every detail is planned and delivered to the highest standard.
Manage, coach and develop two Events Planners, creating a high-performing, collaborative and client-focused team.
Build strong relationships with clients, conduct planning meetings and menu tastings, and ensure every requirement is understood and delivered.
Proactively identify upselling opportunities across F&B, AV, room upgrades, extended hours and other ancillary services.
Work closely with Operations, F&B, AV and wider hotel teams to ensure everyone has the information they need to deliver a seamless event.
Act as a key point of contact for clients and delegates during meetings and events, ensuring requests are handled quickly and professionally.
Ensure event information, client correspondence, changes, forecasting and post-event details are accurately maintained in Delphi.
Contribute to M&E revenue targets, identify opportunities to increase sales and reduce costs, and support client retention and rebooking.
Develop relationships with clients, third parties and internal stakeholders, while keeping up to date with competitor activity and market opportunities.
Share insights, contribute to management meetings and help identify ways to improve the client journey and commercial performance.

Requirements

Previous experience in hotel events, meetings & events, conference & banqueting or a similar hospitality environment.
Experience of managing events from planning through to delivery.
Strong organisational skills and exceptional attention to detail.
Excellent communication and relationship-building skills.
A commercial mindset with the confidence to identify and maximise upselling opportunities.
Experience leading, coaching or developing a team.
The ability to remain calm, organised and solutions-focused in a fast-paced environment.
Confidence working collaboratively across multiple hotel departments.
Experience using Delphi or a similar events/hotel system would be advantageous.
A passion for delivering exceptional client and guest experiences.

Skills

Event Planning
Team Leadership
Client Relationship Management
Upselling
Cross-functional Collaboration
Event Coordination
Financial Management
Sales Support
Competitor Analysis
Process Improvement
Organizational Skills
Attention to Detail
Communication Skills
Commercial Acumen
Problem-Solving
Adaptability

Location

Hilton London Bankside

Work Type

Full Time
On Property

Experience Level

Experienced events professional
Experience leading, coaching or developing a team

Benefits

Employee Assistance Programme (EAP) with 24/7 access to remote GP appointments
Hotel Room Discounts (including for friends and family)
Food & Beverage Discounts
Life Assurance
Salary Sacrifice Car Scheme
Stream (access earned wages up to 50% anytime)
Highstreet discounts
Pension (auto enrolment into company pension scheme)
Learning & Development opportunities

About the Company

Splendid is a company that values openness, nimbleness, brilliance, and honesty in its operations and team interactions.