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About the Role
As a Front Office Team Member (Lobby Host), you'll be at the heart of the guest experience, creating a warm welcome from the moment guests arrive. Whether you're checking guests in, answering questions, sharing local recommendations or helping to resolve a query, you'll deliver service that is friendly, efficient and genuinely memorable. Every shift brings new faces, new stories and new opportunities to make a positive difference. We're looking for someone who enjoys meeting new people, thrives in a fast-paced environment and takes pride in delivering exceptional hospitality. In return, you'll be part of a supportive team where every interaction matters and where you play an important role in creating experiences that guests remember long after they've checked out.
Responsibilities
- Shape our guests' stay by offering a warm welcome and support.
- Build great connections with guests using an approachable personality.
- Handle queries, bookings, and guest requests with confidence.
- Share local knowledge to help guests make the most of their stay.
- Assist colleagues and solve problems to ensure a smooth guest stay.
Requirements
- Enjoys meeting new people.
- Thrives in a fast-paced environment.
- Takes pride in delivering exceptional hospitality.
- Adaptable and able to handle daily challenges with ease.
- Reliable and trustworthy.
- Demonstrates care for others.
Skills
- Approachable personality
- Confidence in handling queries, bookings and guest requests
- Great communication skills
- Local knowledge sharing
Location
- Hilton London Bankside
Work Type
- Full Time
Salary/Compensations
- £13.80 / hour
Benefits
- Employee Assistance Programme (EAP) with 24/7 access to remote GP appointments
- Hotel Room Discounts (including for friends and family)
- Food & Beverage Discounts across hotels
- Life Assurance
- Salary Sacrifice Car Scheme
- Stream: access up to 50% of earned wages
- Highstreet discounts
- Auto enrolment into the company pension scheme
- Learning & Development opportunities
About the Company
- We live by our values – Open, Nimble, Brilliant, Honest.