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About the Role
We are looking for someone who enjoys delivering exceptional service and creating memorable experiences for our guests. You’ll bring energy, professionalism, and attention to detail to every event, whether serving during intimate meetings or large-scale functions. Your ability to think on your feet, communicate clearly, and work both independently and as part of a team will help ensure that every event runs smoothly and exceeds expectations.
Responsibilities
- Deliver memorable events and service across all event areas.
- Think on your feet to meet clients’ needs, anticipate and respond to guest needs promptly, maintaining a positive, can-do attitude.
- Greet organisers, ensure guests’ needs are met and work with others to achieve the department’s KPIs.
- Complete opening and closing duties, including restocking and maintaining cleanliness, while maintaining a polished and professional appearance.
- Communicate effectively with organisers, colleagues, and supervisors to ensure smooth event operations.
- Deliver exceptional, professional service throughout each event, ensuring guest satisfaction at every stage.
Requirements
- Bring warmth to your work and help create a welcoming environment for others.
- Thrive in a fast-paced, agile environment and aren’t afraid to take initiative.
- Bring energy, creativity, and a commitment to excellence.
- Believe in doing the right thing.
- Create a space where people feel seen, heard, and valued.
Skills
- Exceptional service delivery
- Creating memorable experiences
- Energy
- Professionalism
- Attention to detail
- Thinking on your feet
- Clear communication
- Teamwork
- Working independently
- Anticipating and responding to guest needs
- Maintaining a positive, can-do attitude
- Greeting organisers
- Achieving department KPIs
- Opening and closing duties
- Restocking
- Maintaining cleanliness
- Maintaining a polished and professional appearance
- Effective communication with organisers, colleagues, and supervisors
- Ensuring guest satisfaction
Location
- Hilton London Bankside
Work Type
- Permanent
- Full-time
Salary/Compensations
- £13.55 / hour
Benefits
- Employee Assistance Programme (EAP) with 24/7 access to remote GP appointments
- Hotel Room Discounts (including for friends and family)
- Food & Beverage Discounts across hotels
- Life Assurance
- Salary Sacrifice - Car Scheme
- Stream - access earned wages up to 50% when needed
- Highstreet discounts
- Pension - auto enrolment into the company pension scheme
- Learning & Development opportunities
About the Company
- We are a family where everyone’s welcome and welcoming.
- We believe in creating a space where people feel seen, heard, and valued.