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About the Role
Own the operational engine room of a newly established institute shaping global insight on work, careers and longevity. This is a central operational role within a new and fast-moving Institute. Working alongside the Associate Director, you will help keep the Institute’s day-to-day activity running smoothly, on time and to a high standard. You will combine programme and event management with end-to-end administrative ownership, supporting activity across research, convening, lifelong learning, communications, data, finance and stakeholder coordination.
Responsibilities
- Translate SARI’s strategic plans into practical day-to-day delivery.
- Own and maintain the Institute’s operational plan, task tracker, action logs, deadlines and dependencies across research, convening and lifelong learning workstreams.
- Manage logistics for Institute meetings, workshops and internal forums, including agendas, papers, minutes and follow-up actions.
- Take ownership of operational delivery for specific initiatives as they arise, such as alumni learning pilots, donor reporting activity or Institute projects.
- Plan and coordinate Institute events, roundtables, briefings and convening moments in partnership with Events, Campus Services and external suppliers.
- Support drafting and quality assurance of brand-related documents, ensuring consistency with London Business School rules, regulations and brand guidelines.
- Work with colleagues to apply audience segmentation to campaigns and initiatives, helping ensure activity is targeted and engaging.
- Maintain and optimise the Institute’s website and event pages, LinkedIn company page and any associated online community groups.
- Act as the day-to-day point of contact for the Institute enquiries mailbox, resolving queries directly or routing them appropriately.
- Coordinate correspondence and follow-up relating to Institute business across the Associate Director’s and Academic Co-Directors’ key relationships.
- Implement and manage the Institute’s CRM system, building and maintaining databases of senior practitioners, alumni and academic thought leaders.
- Take on new or one-off tasks at short notice as Institute priorities evolve, using good judgement to prioritise what matters most.
Requirements
- Demonstrable experience in a programme, operations, project or administrative support role.
- Experience working in a fast-moving, start-up-style or evolving environment.
- Excellent organisational skills and a methodical, proactive and accurate approach.
- Ability to manage multiple priorities at once and keep activity moving under pressure.
- A genuinely flexible and hands-on working style, with confidence moving between strategic support and practical administration.
- Strong written and verbal communication skills.
- Ability to build rapport and work diplomatically with a wide range of stakeholders, including senior academics and their support staff.
- Experience of event or logistics coordination.
- Confidence working with data, including maintaining trackers, CRM systems and budget records, and producing clear reports.
- Good working knowledge of Microsoft Office, including Outlook, Word, Excel and PowerPoint.
- A resilient, can-do attitude and a sense of humour, with comfort working in a new Institute where priorities and processes are still taking shape.
Skills
- CRM systems
- Event management
- Logistics coordination
- Microsoft Office (Outlook, Word, Excel, PowerPoint)
- Website content management
- SEO
- Social media management (LinkedIn)
Location
- London
Work Type
- Hybrid
- Smart Working
Experience Level
- Programme management
- Operations support
- Project support
- Administrative support
Salary/Compensations
- Competitive Salary dependent upon experience
Benefits
- Generous annual leave of 27 days plus extra days between Christmas and New Year
- USS pension, 14.5% employer contribution
- Free onsite gym and swimming pool
- Amazing range of professional development to support your career path
- Enhanced cycle to work scheme
- Wellbeing offering to support your physical, mental and financial health
- Core hours – 10:00-15:00
- Protected Time - a flexible, one-hour slot, within the working week dedicated to your learning and development, wellbeing, or focused, quiet work
About the Company
- London Business School is a global and vibrant business community based in three of the world’s most dynamic cities, London, Dubai and Riyadh. It’s where extraordinary minds and diverse perspectives connect, to have a profound impact on the way the world does business and the way business impacts the world. We offer best in class hybrid learning to our students and participants, whilst creating a flexible, supportive and dynamic working environment for our people to excel in, whatever their location.
Equal Opportunity
- We are a globally reaching institution, committed to creating tangible and sustainable change in driving inclusion & belonging within our School, education and society at large. We are dedicated to creating an environment where everyone in our community feels they belong and thrive. This is a key school priority, and we want everyone who joins LBS to feel respected, welcomed, and heard.