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About the Role

The Lead CX Solution Manager acts as a player-coach, guiding a team of consultants while directly contributing to client success in Canton Network implementations.

Responsibilities

Leads the day-to-day execution of a focused team of CX consultants and solution designers, managing performance to ensure growth.
Acts as the bridge between tactical priorities and front-line client execution, ensuring core advisory and software delivery processes are followed.
Breaks down client project priorities into clear individual goals and actionable delivery plans, managing team capacity and workload.
Balances direct individual contribution (client advisory and product design) with people management responsibilities.
Creates and reviews high-quality business analysis and functional requirements using UML diagrams, user stories, and Gherkin scenarios.
Delivers CX professional services to clients and leads workshops, focus groups, and research initiatives to understand customer needs.
Educates clients and the team about the Canton Network, teaching in-depth details of privacy-enabled blockchains.
Manages day-to-day client relationships for project engagements, handling client-facing support and resolving issues.
Owns project management and Agile governance activities for active engagements.
Provides upward feedback to leadership based on front-line reality, identifying tactical risks in Canton Network implementations.

Requirements

7+ years of experience in product development or application development management, including hands-on business analysis.
2+ years of experience in direct people management or formal team leadership.
7+ years of experience in Agile ways of working with a solid understanding of enterprise software development and delivery practices.
Comprehensive solution design, business analysis, project management, and delivery experience with leadership presence in meetings, gained from working with large financial services institutions in Japan.
Knowledge of the fintech and blockchain domain, with attention to smart contract-based initiatives.
Outstanding client relationship skills with the ability to establish oneself as a trusted advisor.
Strong analytical skills, including attention to detail, and the ability to design complex processes and workflows.
Ability to articulate how specific technology designs align to a business case.
Ability to facilitate design sessions with a client and drive the creation of prioritized implementation roadmaps.
Experience and strong capability in working collaboratively with and granting transparency to internal and external teams.
Strong project management or program management skills, with meticulous attention to detail.
Exceptional communication and presentation skills.
Adaptable and dynamic problem-solver who relishes challenges in a fast-paced environment.
Experience in the financial services or capital markets domain.

Skills

UML diagrams
User stories
Gherkin scenarios
Project management
Agile governance
Sprint planning
Stand-ups
Retrospectives
Business analysis
Solution design
Client relationship management
Communication
Presentation

Location

New York City
London
Zurich
Budapest
Hong Kong
Sydney

Work Type

Full-time

Experience Level

Lead
7+ years
2+ years

Education Level

BS or MS in Computer Science

Benefits

Comprehensive benefits package designed to support well-being.
Health and insurance benefits vary by region.
May include medical, dental, and vision coverage.

About the Company

Digital Asset builds technologies reshaping financial markets.
Mission is to create the world's most trusted, privacy-enabled, and interoperable digital infrastructure for global finance.
Canton Network is a blockchain purpose-built for institutional finance, combining privacy, compliance, and scalability for real-time, secure settlement across multiple asset classes.
Founded in 2014 and headquartered in New York City, with offices globally.
On a mission to transform finance, with transformation playing out rapidly on the Canton Network.

Equal Opportunity

Digital Asset is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, religion, sexual orientation, age, disability, citizenship status, veteran status, or any other basis protected by applicable law.