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Prepare the donor, donor area, and equipment for the pheresis process.
Prepare the autopheresis machine for the pheresis process.
Monitor the donor and pheresis process, responding to alarms and signals.
Disconnect the donor upon completion of the process.
Maintain awareness of donor reactions during or after the pheresis process and notify appropriate staff.
Use a Personal Digital Assistant (PDA) to record incidents, machine alerts, alarms, volume variances, and donor adverse events.
Use PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
Alert Group Leader or Supervisor of donor flow issues.
Ensure accurate recording of donor data in the electronic donor information management system according to Standard Operating Procedures (SOPs).
Understand policies and procedures associated with hyper immune programs, if applicable.
Maintain a clean and efficient work environment, ensuring sufficient operating supplies and forms.
Adhere to all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures.
Promote safety in all actions.
Maintain confidentiality of all personnel, donor, and center information.
May be cross-trained in other areas to meet business needs.
Bilingual skills may be required, at the discretion of the organization, to meet business needs.
Perform other job-related duties as assigned.

High school diploma or equivalent required.
Minimum of three (3) months' work experience, preferably in a medical or health provider environment or equivalent combination of education and experience.
Must be able to perform basic math calculations.
Different qualifications or responsibilities may apply based on local legal and/or educational requirements.

Customer Service - Donor Support Technician at CSL

Customer Service - Donor Support Technician