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About the Role
Special Touch Home Care is looking for a dedicated bilingual Bengali/English Customer Service Representative to join our team. In this role, you’ll assist consumers, personal assistants, and designated representatives with navigating the application and onboarding process for our services. If you’re a strong communicator, highly organized, and passionate about helping others, we want to hear from you.
Responsibilities
- Assist consumers, personal assistants, and designated representatives with inquiries and support
- Guide individuals through accurate registration and completion of applications
- Provide updates on application status and help resolve any pending documentation issues
- Respond to incoming calls and provide friendly, helpful service
- Maintain accurate records of all interactions and documentation
- Collaborate with internal departments to ensure smooth processing and resolution of client needs
Requirements
- Previous experience in customer service or a related field is preferred.
- Proficiency in using computerized systems for data entry and record management.
- Strong typing skills with attention to detail for accurate data entry.
- Excellent verbal and written communication skills, with the ability to engage effectively with customers.
- A positive attitude and the ability to work well under pressure in a dynamic office environment.
Skills
- Bengali and English fluency (spoken and written)
- Basic computer applications proficiency (Microsoft Office, CRM/EMR systems)
- Communication skills
- Organizational skills
- Multitasking
Location
- New York City's five boroughs
- Westchester County
Work Type
- Full-time
Experience Level
- 1+ year of customer service or administrative experience (healthcare preferred)
Education Level
- High school diploma or equivalent
Salary/Compensations
- $19.50/hour
Benefits
- Room for growth – we promote from within!
- Company-paid medical insurance (after probationary period) with minimal employee contribution
- 3+ weeks of paid time off
- Bonuses available
About the Company
- Well-established and highly reputable, Special Touch Home Care delivers industry-leading in-home care that improves quality of life for every client we serve.
- With 40+ years of experience and 150,000+ clients cared for across New York City’s five boroughs and Westchester County, our success comes from the exceptional people on our team.