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About the Role
Marqeta is seeking a Technical Success Analyst to join their operations team. This role is crucial for delivering Marqeta’s card issuing and payments platform to new customers. You will lead the technical onboarding of standardized products, support customers through implementation, and act as a trusted technical advisor. The position combines product expertise, customer advocacy, and collaboration to ensure client success and enhance implementation processes.
Responsibilities
- Lead the configuration and deployment of Marqeta’s standardized products and services for new customers.
- Serve as the technical expert guiding customers through their integration journey, especially with APIs.
- Develop deep knowledge of specific Marqeta products and services.
- Create customer slide presentations, internal runbooks, and training content to scale team knowledge.
- Provide feedback to internal teams that reflects the customer’s voice and ensures product evolution.
- Partner with Marqeta’s Project Managers, Product Managers, Sales, and Account Management to align and execute on client goals.
Requirements
- 5+ years of experience in a technical customer-facing role (e.g., solutions engineering, technical onboarding, or technical support).
- Exceptional communication skills, with the ability to explain complex technical concepts clearly.
- Ability to manage projects independently and take initiative in solving problems.
- Expert proficiency in REST APIs, Secure File Transfer Protocols (SFTP), SQL, and Datadog.
- Comfortable working across teams and building relationships with both clients and internal stakeholders.
- A customer-first mindset; skilled at understanding customer needs and designing practical solutions.
- Strategic thinker who can connect daily work to broader business goals and team priorities.
- Commitment to learning and contributing to the growth of others on the team.
- Demonstrated strong understanding of fintech (e.g. acquiring, networks, point-of-sale) and card payments background, especially on the issuing side.
- Ability to prioritize, manage, and deliver on multiple projects simultaneously.
- Highly motivated and able to work unsupervised against aggressive schedules.
Skills
- REST APIs
- Secure File Transfer Protocols (SFTP)
- SQL
- Datadog
- Fintech
- Card payments
- Customer advocacy
- Technical support
- Project management
- Communication
Location
- London, UK
Work Type
- Hybrid
Experience Level
- 5+ years
Education Level
- Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent experience).
Benefits
- Premium Private Medical and Dental coverage
- Generous time off program with additional “Floating Holiday days”
- Retirement savings program with company contribution
- Equity in a publicly-traded company and an Employee Stock Purchase Program
- Monthly stipend to support remote work
- Annual development stipend
- Family-forming benefits
- Up to 20 weeks of Parental Leave
- Wellbeing programs
About the Company
- Marqeta is on a mission to change the way money moves and is an early enabler of embedded finance.
- Their card issuing platform provides flexibility and control for companies to issue cards, authorize transactions, and manage payment operations in real time.
- Marqeta is powering well-known brands in the new economy.
- Marqeta’s Values: Solve for the Customer, Do What's Right, Simplify and Innovate, Win as a Team, Make it Count.
Equal Opportunity
- Marqeta is an equal opportunity employer committed to an inclusive workplace that fosters belonging.
- They do not discriminate based on race, color, religion, sex (including pregnancy, lactation, childbirth, or related medical conditions), veteran status or uniformed service member status, age, national origin or ancestry, citizenship or immigration status, physical or mental disability, gender identity, gender expression, sexual orientation, genetic information (including testing or characteristics) or any other characteristic protected by applicable law.
- They also consider qualified applicants with criminal histories, consistent with legal requirements.
- Marqeta endeavors to make reasonable accommodations for applicants with disabilities.
- Candidates are asked to join video interviews with their camera on to ensure a fair and consistent interview process.
- Marqeta may use artificial intelligence (AI) tools in recruitment processing consistent with applicable laws.