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About the Role
The International Arbitration Centre (IAC) is seeking a Facilities & Events Assistant to manage operational duties for hearings and events, ensuring an exceptional experience for all users. This role requires a proactive professional with strong customer service skills and attention to detail, reporting to the Operations Manager.
Responsibilities
- Open and close facilities, ensuring building security.
- Greet and assist clients to deliver a first-rate experience.
- Manage switchboard and relay messages efficiently.
- Handle deliveries and arrange couriers for shipments.
- Research client profiles and prepare access cards.
- Maintain and update the client database.
- Execute daily set-up of hearing and meeting rooms.
- Manage breakfast and refreshments supplies, monitor stock, and place orders.
- Set-up breakfast, lunches, and hot drinks for clients.
- Restock soft drinks, snacks, and replenish water bottles.
- Clear hearing and meeting rooms after breaks and load/unload the dishwasher.
- Maintain cleanliness and tidiness of all facilities.
- Report maintenance issues or hazards to the Operations Manager.
- Assist clients with restaurant bookings, travel arrangements, and appointments.
- Assist with the set-up and organisation of internal events, including preparing badges.
- Perform ad hoc duties as required.
- Adhere to company dress code and uniform policy.
Requirements
- Proficiency in Microsoft Office Suite.
- Hands-on experience with office equipment.
- Strong communication skills.
- Excellent organisational and time-management skills, with the ability to prioritise tasks.
- Ability to be resourceful, take initiative and be proactive when issues arise.
- Ability to work independently and as part of a team.
- Flexibility and adaptability to changing situations and client needs.
- Attention to detail and accuracy in completing tasks.
- Strong customer service attitude.
- Additional languages are a plus.
Skills
- Microsoft Office Suite
- Office equipment operation
- Communication
- Organisation
- Time-management
- Prioritisation
- Resourcefulness
- Initiative
- Proactiveness
- Teamwork
- Flexibility
- Adaptability
- Attention to detail
- Customer service
Location
- London
Work Type
- 0 hours contract
- Full-time
- Hybrid
- Occasional weekend working
Experience Level
- Front of House or hospitality background
About the Company
- Established in 2019, the IAC is an independent arbitral hearing venue located in the heart of London.
- The Centre specialises in dealing with in-person, hybrid, and virtual proceedings, mostly through Arbitration and Mediation in international matters, providing a welcoming, secure, confidential, and efficient space for dispute resolution.
- With outstanding hearing facilities and a full suite of bespoke support services we host disputes for all the main arbitral bodies worldwide and our excellent staff work tirelessly to provide a seamless and unique experience for all our visitors.
- We actively embrace and promote equity, diversity, and inclusion in the workplace, where we have a multi-cultural and diverse team with women holding key positions at the IAC and we are implementing green initiatives, such as solar power, eradicating unnecessary plastic and the use of energy efficient lighting.
Equal Opportunity
- We actively embrace and promote equity, diversity, and inclusion in the workplace, where we have a multi-cultural and diverse team with women holding key positions at the IAC and we are implementing green initiatives, such as solar power, eradicating unnecessary plastic and the use of energy efficient lighting.