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About the Role
Off the Grid's Catering Event Producer is a full-time position responsible for driving client and guest experience in the planning and on-site execution of events throughout the Bay Area. This role is crucial for nurturing client relationships, ensuring retention, and repeat business. The Event Producer collaborates with Account Executives, providing expertise in food and beverage, event logistics, and onsite production. This role reports to the Head of Operations and requires a balance of in-office work and event attendance.
Responsibilities
- Oversee the design and execution of full production plans for onsite and offsite services, including budgets, event experience design, catering, rentals, production schedules, timelines, and floor plans.
- Collaborate with sales, operations, creative, and production teams to project manage sold events from inception through on-site execution and post-project wrap-up.
- Develop layout of small and large-scale events with focus on aesthetic, flow and functionality.
- Ensure flawless execution, quality of service, and timely delivery of all necessary components, properties, and materials for each event, on-site.
- Collaborate with Creators and Vendors, both in-house and 3rd party, to efficiently and respectfully deliver services.
- Build relationships with existing talent, partners, and stakeholders, maintaining the brand status of excellent service and client satisfaction while focusing on increased sales opportunities.
- Work with the Accounting team and support clients on planning, execution, and post-event reporting.
- Negotiate contracts/agreements with 3rd party vendors and team contractors.
- Create and maintain a project plan, timeline, and budget for each event and increase revenue through planning and managing vendor contracts to fall within budget.
- Develop and track project schedules, agendas, and event flows as needed.
- Develop and manage customer expectations by providing clear communication, hospitality, and professionalism.
- Maintain relationships with high-value customer contacts, creating repeat business.
- Proactively address and escalate customer complaints and concerns and engage in client recovery meetings on a case-by-case basis.
Requirements
- 3-4 years of full-time event planning and/or Food and Beverage experience.
- Valid CA Driver’s License and Clean Driving Record.
- At least 2 years of successful experience supervising support or service staff.
- Vendor/third party management experience preferred.
- Understanding of technical tools necessary for implementing and tracking processes and systems to measure and make continuous improvement to systems.
- Ability to work with a team to anticipate client needs onsite.
- Commitment to finding solutions to problems and ability to communicate effectively with clients.
- Ability to foster a team environment.
- Requires occasional nights and weekends as necessary to support operational needs.
Skills
- Google Suite (Gmail, Drive, Docs, GCal, Sheets, Slides)
- Microsoft Suite
- Slack
- Social Tables
- Salesforce
- Asana
- Slides
- Keynote
- Adobe Suite
Location
- Bay Area
- San Francisco
Work Type
- Full-time
- Hybrid
- Occasional events in the city
Experience Level
- 3-4 years of event planning and/or Food and Beverage experience
- 2 years of supervisory experience
Education Level
- Bachelor’s Degree in Hospitality or relevant experience
About the Company
- Founded in San Francisco in 2010, Off the Grid is a leading mobile food innovator changing where and how food is consumed and created by transforming underutilized and temporary spaces into community gathering places.
- Through public markets, corporate dining services and catering options, Off the Grid brings communities together around food while increasing economic opportunity for food entrepreneurs.
- Acclaimed for reinvigorating the Bay Area street food scene through 60 public events that feed more than 100,000 people weekly, Off the Grid also offers a suite of B2B products and services, including Off the Grid Catering.
Equal Opportunity
- Off the Grid is committed to creating an inclusive environment that welcomes and values differences among our associates, customers, vendors, and the communities in which we live and conduct business.
- Our continued success and growth is enhanced through initiatives that promote diversity throughout the company and our communities.
- Off the Grid is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.