Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Seasonal Customer Service Assistant role.
Rezi rewrites your resume against Sous Chef's job description. Free.
Tailor your resume to this Seasonal Customer Service Assistant role.
Rezi rewrites your resume against Sous Chef's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Seasonal Customer Service Assistant posting at Sous Chef — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Seasonal Customer Service Assistant posting at Sous Chef — free, in seconds.
About the Role
This is a fixed-term seasonal role to support customers during the busy Christmas period. The role involves assisting customers with order queries, deliveries, products, returns, and replacements primarily through written communication. There is a potential for a permanent position for the right candidate.
Responsibilities
- Assist customers with questions about their orders, deliveries, products, returns, and replacements.
- Handle order queries and provide delivery updates.
- Address issues with missing, delayed, or damaged parcels.
- Process returns, refunds, replacements, and exchanges.
- Answer product-related questions.
- Respond to stock availability inquiries.
- Manage special requests during the Christmas period.
- Escalate complex issues to the permanent customer service team.
- Maintain clear notes and records in company systems.
- Utilize templates and AI-assisted tools, ensuring accuracy, helpfulness, and personalization in all replies.
Requirements
- Must be available to work between 9am and 5.30pm, including weekends, during the Christmas peak period.
- Must be based in the UK.
- Must have a suitable quiet place to work from home.
- Must provide reliable, fast internet access.
- Must have worked in a role where you have helped customers, guests, or clients.
- Must understand what good customer service feels like.
- Must be comfortable using computers and learning new systems.
- Must be organised and able to manage a busy workload.
- Must be reliable during the Christmas peak period.
- Must be good at following processes but confident enough to use common sense.
Skills
- Excellent written communication
- Accuracy and attention to detail
- Friendliness, calmness, and helpfulness
- Computer literacy
- Ability to learn new systems
- Organizational skills
- Time management
- Problem-solving
- Customer service experience
- Ecommerce experience (useful)
- Premium/high-end customer service experience (useful)
- Interest in food, cooking, or ingredients (helpful, not essential)
Location
- Remote
- UK
Work Type
- Full-time
- Seasonal
- Remote
Experience Level
- Some customer service experience required
About the Company
- Sous Chef is an online shop selling specialist products, cookware, and tableware to home cooks, chefs, and food lovers across the UK.
- Christmas is the busiest time of year for the company.