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About the Role

Programmed Facility Management is seeking an experienced Operations Manager to lead the delivery of our WA Housing maintenance contract across multiple regions. In this pivotal leadership role, you will be responsible for driving operational performance, client satisfaction, safety outcomes and financial results across the contract. Leading a team of operational and administrative personnel, you will ensure maintenance and project works are delivered efficiently, compliantly and in line with contractual requirements. This is an outstanding opportunity for an experienced operational leader who thrives in a fast-paced environment and enjoys building high-performing teams, strong client relationships and sustainable business outcomes.

Responsibilities

Provide operational leadership across the contract, ensuring delivery of maintenance and project services in accordance with client and business objectives.
Lead, coach and develop Area/Branch Managers and operational teams to achieve performance, safety and financial targets.
Build and maintain strong client relationships, acting as a key point of contact for operational and strategic matters.
Drive service delivery performance, ensuring contractual KPIs and customer expectations are consistently achieved.
Oversee contract profitability, budgets, forecasting and financial performance.
Ensure effective management of subcontractors, suppliers and workforce resources.
Champion a strong safety culture and ensure compliance with all WHS, legislative and contractual requirements.
Identify opportunities for continuous improvement, operational efficiencies and business growth.
Support tender submissions, pricing activities and contract development opportunities where required.
Monitor and report on operational, commercial and customer performance outcomes.

Requirements

Experienced operations leader with a proven track record of managing large-scale maintenance, facilities management, housing, construction or service delivery contracts.
Demonstrated leadership experience managing multi-site operations and geographically dispersed teams.
Ability to establish a highly engaged workforce through effective communication, coaching and mentoring to achieve common goals.
Strong client relationship and stakeholder management skills.
Proven experience leading leaders, developing capability and driving performance outcomes.
Sound commercial acumen, including budget management, forecasting and contract performance.
Experience managing subcontractors, service providers and operational delivery teams.
Strong knowledge of safety, compliance and risk management principles.
Excellent communication, negotiation and problem-solving abilities.
High levels of integrity, accountability and professionalism.
Strong organisational skills and the ability to manage competing priorities.
Current Driver's Licence.

Skills

Leadership
Operational performance
Client relationships
Team development
Safety
Customer service
Operational excellence
Communication
Coaching
Mentoring
Stakeholder management
Commercial acumen
Budget management
Forecasting
Contract performance
Subcontractor management
Service provider management
Risk management
Negotiation
Problem-solving
Organisational skills

Location

Karratha
Port Hedland

Work Type

Full-time
Onsite

Experience Level

Senior leadership
Experienced operations leader

Education Level

Trade qualification
Tertiary qualifications in Business, Management, Construction, Property or a related discipline

Salary/Compensations

Attractive salary package

Benefits

Employee benefits program
Career progression opportunities
Supportive culture focused on safety, customer service and operational excellence

About the Company

Programmed Facility Management is a leading provider of asset management, facilities maintenance and project management services across a multitude of industries.
Working with Programmed means becoming part of a business that values its people, prioritises safety and supports career development.
We take pride in delivering exceptional outcomes for our clients while fostering a workplace culture built on respect, collaboration and continuous improvement.

Equal Opportunity

Programmed and PERSOL are committed to fostering a safe, inclusive and respectful workplace, underpinned by a culture of zero harm.
We value diversity and seek to build a workforce that reflects the communities in which we operate.
We welcome applications from people of all cultures, backgrounds, genders, ages, abilities, sexual orientations and life experiences.
We also recognise that great candidates come from a range of life stages and circumstances and, where operationally feasible, we welcome discussions regarding flexible working arrangements, including part-time and job-share opportunities.
If flexibility would support your success in this role, we encourage you to apply.