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About the Role

Fisher & Paykel is seeking a Regional Delivery & Installation Team Lead (New South Wales) to manage the day-to-day operations of the regional Delivery & Installation function in NSW. This hands-on leadership role involves coordinating people, vehicles, inventory, and schedules to ensure safe, efficient, and timely product delivery and installation, while serving as the key liaison between the delivery fleet, customers, and internal teams.

Responsibilities

Lead from the front, fostering a culture of energy, enthusiasm, and accountability.
Ensure team members have the capability and support to deliver exceptional customer experiences.
Oversee daily delivery and installation schedules.
Manage resource and service constraints.
Optimize vehicle and route capacity.
Identify opportunities to improve efficiency and truck utilization.
Collaborate with internal and external stakeholders, including logistics partners, to achieve service levels and timelines.
Ensure customers receive proactive communication, professional appliance installation and connection, product demonstrations, and advice on product use and care.
Represent Fisher & Paykel as a brand ambassador.
Take ownership of performance reporting, including Delivery Performance, Customer NPS, and regional operation financial health.
Utilize data and insights to identify improvement opportunities.
Maintain high standards for vehicle operation, loading, unloading, and customer-site activities.
Ensure teams understand and adhere to WHS, Chain of Responsibility, and Fisher & Paykel health and safety requirements.

Requirements

Demonstrated experience in last-mile logistics, home delivery, and/or delivery and installation management.
Ability to lead people in a fast-paced operational environment.
Confidence in managing relationships with logistics providers and internal/external stakeholders.
Strong planning, communication, and problem-solving skills.
Comfort working with data and systems.
Intermediate to advanced experience with ERP and cloud-based platforms.
Proficiency in Microsoft Office.
Experience with systems such as JDE and Salesforce is advantageous.
Takes ownership, builds strong relationships, and seeks better ways of doing things.
Practical, organized, and customer-focused.
Confidence to make decisions.
Ability to influence and lead others.

Skills

Last-mile logistics
Home delivery
Delivery and installation management
People leadership
Stakeholder management
Planning
Communication
Problem-solving
Data analysis
ERP systems
Cloud-based platforms
Microsoft Office
JDE (advantageous)
Salesforce (advantageous)

Location

Eastern Creek, New South Wales, Australia

Work Type

Full-time

Experience Level

Management
Leadership

About the Company

Fisher & Paykel is one of Australasia’s best-known brands, a global company with a strong heritage and ambitious plans.
Our New Zealand origins, curious nature and passion to develop luxury products continue to shape the way we work and the experiences we create for our customers.
We’re a company driven by curiosity, innovation and a genuine desire to create products and experiences that make a difference.
Our people are real, sustainably minded, generous and curious, and we’re united by our ambition to become the world’s most human-centred, #1 premium appliance brand.

Equal Opportunity

Fisher & Paykel is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law.