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About the Role
This role plays a critical part in establishing trusted service and asset data foundations, enabling automation opportunities, improving operational visibility, and supporting the expansion of Enterprise Service Management capabilities across the organization.
Responsibilities
- Serves as the custodian of SVHA's technology asset, configuration, and service management data, ensuring integrity, accuracy, and governance.
- Maintains trusted technology data foundations that support future automation, analytics, and AI-enabled service management capabilities.
- Administers and maintains the Enterprise Service Management platform, ensuring system availability, performance, and reliability.
- Configures and maintains workflows, forms, service catalogues, templates, notifications, business rules, automation routines, and service portals.
- Supports platform upgrades, testing activities, release deployments, vendor-led enhancements, and environment management.
- Monitors platform utilization, system health, and performance to ensure optimal service delivery.
- Administers and maintains the Enterprise IT Asset Management capability across hardware, software, cloud, and service assets.
Requirements
- A minimum of 5 years' experience administering Enterprise Service Management, IT Service Management, or Asset Management platforms.
- Proven experience administering IT Asset Management processes including asset lifecycle governance, discovery, and reconciliation.
- Strong understanding of ITIL Service Management principles and Service Configuration Management practices.
- Experience developing reporting, dashboards, and operational analytics.
- Strong understanding of data governance, data quality management, and information integrity controls.
- Experience working with enterprise technology teams, vendors, and stakeholders.
- Highly developed analytical, problem-solving, and stakeholder engagement skills.
- Demonstrated experience managing or supporting a CMDB in a large and complex enterprise environment.
- Previous exposure to healthcare operational environments will be highly regarded.
Skills
- Enterprise Service Management
- IT Service Management
- Asset Management
- CMDB
- ITIL
- Data Governance
- Data Quality Management
- Information Integrity Controls
- Reporting
- Dashboards
- Operational Analytics
- Stakeholder Engagement
- Problem-Solving
- Analytical Skills
Location
- Australia
Work Type
- Permanent Full-Time
- Fixed-Term Contract
Experience Level
- Minimum 5 years' experience
Salary/Compensations
- Competitive base salary
- Not for profit salary sacrificing (reducing taxable income by $15,990 per annum)
- Additional salary packaging options including vehicle novated leasing and a Meals & Entertainment card (reducing tax by a further $2,650 per annum)
Benefits
- Genuine work/life balance
- Collaborative team environment
- Supportive leadership
- Employee Assistance Program for team members and their families
- Free annual flu vaccination
- Access to Fitness Passport discounted gym membership for team members and their families
About the Company
- St Vincent's has been a leader in Australia's health and aged care landscape for more than 165 years.
- Services and people have been behind some of Australia's most important medical breakthroughs.
- Expanding care beyond hospital walls and creating more connected models of care.
- Helping shape a better, fairer health and aged care system.
- People are inspired by a shared commitment to Compassion, Justice, Integrity and Excellence.
- Building a better and fairer health and aged care system.
- Greatest strength lies in our people.
- Makes a meaningful difference in the lives of patients, residents and communities.
- Supports innovation, collaboration and continuous improvement.
- Encourages authentic leadership and inclusivity.
- Offers the opportunity to work alongside some of Australia's most respected healthcare and executive leaders.
- Provides flexibility and the chance to make a significant impact at an enterprise level.
- Supportive work environment and great community care spirit with the ability to visibly see your impact on the organisation and its services.
- Acknowledges the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees.
- Commitment to Reconciliation and Closing the Gap in employment related outcomes.
Equal Opportunity
- We celebrate diversity and inclusion and are committed to equal employment opportunity for everyone.
- Encourage applications from Aboriginal and/or Torres Strait Islander Peoples.