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About the Role

The Sales & Service Lead is integral to elevating the guest experience at ALO, ensuring targets for engagement and guest education are met, fostering a service-lead environment, and creating a unique sanctuary.

Responsibilities

Lead an exceptional guest experience on the floor through assessing guest connection and product education, and coaching team members.
Continue to build client relationships daily with customers.
Analyze reports to strategize and deliver results, supporting action plans and highlighting growth opportunities.
Ensure effective sales floor coverage through workforce solutions and leading selling initiatives.
Partner with Operations & Visual Manager to manage reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities.
Demonstrate strong business acumen by leveraging metrics to support business-driving strategies.
Move dynamically on the retail floor to assess and fulfill the needs of the business, team, and guests.
Lead by example and inspire staff in daily operations and guest experience.
Directly oversee Sales & Service Associates and Cashiers, responsible for recruitment and development of talent.
Use company performance tools to evaluate associates and provide constant feedback for individual growth in partnership with the store leader.
Collaborate with Community & Studio, Operations and Visual Leads to ensure cross-functional training and business execution.
Execute company-level operations-focused directives, projects and initiatives in partnership with the Sales & Service Manager.

Requirements

2+ Years prior work experience in a client-centric, sales environment.
Proven leadership capabilities demonstrating excellent decision making.
Values feedback, receptive to receiving feedback and eager to provide.
Self-motivated with a desire to achieve results and excel individually, and as a team.
Excellent interpersonal and written communication skills.
Aligns with and embodies ALO’s Guiding Principles.
Requires constant movement in and around all areas of the store.
Ability to lift, push, carry or otherwise move up to 10-15KG.
Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder.
Ability to stand and move for an entire shift.
Requires a flexible approach to availability, including working a rotating roster across peak trading periods and weekends.

Skills

Sales
Customer Service
Leadership
Communication
Interpersonal Skills
Business Acumen
Coaching
Talent Development
Inventory Control
Visual Merchandising

Location

Australia

Work Type

Onsite
Full-time

Experience Level

2+ Years prior work experience

Salary/Compensations

Competitive salary
Monthly store incentives

Benefits

Generous ALO team discount
Complimentary ALO Wellness Club membership with unlimited access to on-demand yoga and fitness classes
Quarterly clothing allowance
Extensive career growth opportunities

About the Company

Mindful movement is at the core of ALO's mission, believing that mindful movement in the studio leads to better living and improved communities.
ALO aims to take the consciousness from practice on the mat and put it into practice in life, embodying the 'studio-to-street' philosophy.
We are passionate about connecting with driven and skilled individuals who are invested in their development.
ALO is expanding across Australia.

Equal Opportunity

We value diversity and inclusion and are proud to champion a culture where everyone feels valued, supported, and celebrated.
By applying for this role, you consent to us completing a VEVO check to verify your right to work in Australia where required.