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About the Role
The General Manager, Property Management is a business leader responsible for overseeing the operational efficiency, financial performance, and overall tenant and customer experience of Mirvish Village, a large-scale mixed-use property in Toronto. The role is accountable for developing and executing business plans, optimizing asset value, and ensuring alignment with ownership objectives across all property management functions. This is a newly created position.
Responsibilities
- Oversee the preparation and management of operating and capital budgets, monitor financial performance against budget, and address variances.
- Oversee rent collection, arrears resolution, and financial reporting, ensuring financial information is accurate, timely, and supports decision-making.
- Drive net operating income through cost control, revenue optimization, and regular reporting to ownership and key stakeholders.
- Ensure the property is maintained to a high standard and compliant with applicable regulatory requirements.
- Manage vendor relationships, including security, janitorial, maintenance, contractors, and other service providers.
- Oversee maintenance, repairs, capital projects, landlord work, base building upgrades, and tenant improvements to ensure timely and cost-effective delivery.
- Coordinate with residential leasing and building operations on move-ins, move-outs, suite turnover schedules, suite readiness, and handoffs between leasing and operations teams.
- Deliver superior service to commercial tenants, residential residents, and food hall operators by responding to requests and concerns in a timely and professional manner.
- Oversee the coordination of food hall tenants and bar operations, supporting operating standards, programming, marketing, activations, and compliance with health, safety, and licensing requirements.
- Provide leadership to the property team, establish and improve processes, support recruitment, training, development, communications, and performance management, and ensure a productive and safe working environment.
Requirements
- Bachelor’s degree is preferred, ideally in Business Administration, Urban Land Economics, or a related field.
- Advanced education or a relevant professional designation is considered an asset.
- 11 to 15 years of experience managing complex mixed-use assets, including commercial and residential components.
- Strong experience in financial budgeting, reporting, analysis, cost control, and revenue optimization.
- Advanced knowledge of commercial and residential lease structures, administration, and related legal and contractual obligations.
- Strong understanding of applicable legislation and regulations in Ontario.
- Proven ability to lead and develop teams in a multi-disciplinary environment while demonstrating professionalism, accountability, and sound judgement.
- Excellent verbal and written communication skills with the ability to build positive and professional relationships with owners, tenants, residents, operators, vendors, and internal stakeholders.
- Experience with Yardi 7S is preferred.
Skills
- Financial budgeting
- Financial reporting
- Financial analysis
- Cost control
- Revenue optimization
- Commercial lease administration
- Residential lease administration
- Team leadership
- Team development
- Verbal communication
- Written communication
- Relationship building
Location
- Toronto
Work Type
- Full-time
Experience Level
- 11-15 years
Education Level
- Bachelor's degree
- Advanced education or professional designation
Benefits
- Competitive pay
- Great benefits
About the Company
- We are a Canadian real estate developer and investment group with a diversified portfolio spanning residential, commercial, and hospitality assets across North America.
- With over 65 years of experience and more than 23 million square feet owned, managed, or in development, we bring an integrated approach to creating places that endure.
- Guided by a commitment to making a meaningful difference, we build relationships that shape communities and drive long-term value.
- Our business spans development, investment, property management, and capital partnerships—each grounded in a shared purpose and a values-led culture defined by integrity, entrepreneurship, and respect.
- From a single building on Alberni Street to a growing portfolio of transformative projects, we continue to evolve while staying true to our roots as a family-led company.
- As we look ahead, we remain focused on enhancing life from within—creating spaces, experiences, and partnerships that stand the test of time.
Equal Opportunity
- We are an equal opportunity employer.
- Peterson is committed to providing accommodations throughout the recruitment and selection process in accordance with applicable accessibility and human rights legislation.
- Peterson may use artificial intelligence tools to support parts of the recruitment process, such as screening and assessment.