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About the Role

The Assistant Facilities Manager will support the delivery of best-in-class facilities services across a complex, fast-paced corporate environment supporting a financial services client in New York City. You'll have direct responsibility for day-to-day facility operations within assigned areas while partnering closely with cross-functional teams. The ideal candidate combines strong operational knowledge with financial acumen, leadership, attention to detail, and a hospitality-driven mindset.

Responsibilities

Support the Facilities Manager in overseeing daily operations across assigned floors and departments, taking ownership of operational performance and ensuring consistent service delivery.
Conduct regular facility inspections to proactively identify maintenance, housekeeping, safety, and workplace experience concerns.
Manage work orders from initiation through completion, coordinating preventive and corrective maintenance activities with Engineering and service providers.
Support management of building systems including HVAC, electrical, plumbing, lighting, vertical transportation, and fire/life safety.
Coordinate shutdowns, after-hours work, repairs, and vendor activities while ensuring operational readiness for executive meetings, client visits, and high-profile events.
Identify recurring operational issues, develop sustainable solutions, and immediately escalate potential safety, regulatory, operational, or reputational risks.
Participate in emergency response and business continuity activities as required.
Develop strong working relationships with client stakeholders and serve as a trusted point of contact for facilities-related matters.
Respond to client requests with urgency and professionalism, maintaining proactive communication regarding ongoing work, operational impacts, and resolution timelines.
Participate in client meetings to provide updates on operational performance, projects, and areas requiring attention.
Anticipate client needs and identify opportunities to improve service delivery and workplace experience.
Support annual operating budgets, forecasts, accruals, variance reporting, and financial planning.
Review invoices for accuracy and alignment with approved scopes, contracts, and completed work.
Monitor expenses within assigned areas, assist with monthly financial reporting, and provide clear explanations for variances.
Obtain and evaluate vendor proposals to ensure appropriate pricing and services.
Identify cost-saving opportunities and improved resource utilization while maintaining service quality.
Manage day-to-day relationships with service providers including Engineering, Janitorial, HVAC, Electrical, Plumbing, Pest Control, Vertical Transportation, and specialty contractors.
Ensure vendors consistently meet contractual scopes, SLAs, KPIs, safety requirements, and client expectations.
Conduct vendor performance reviews, validate completed work before approving payment, and coordinate scheduling, building access, and required documentation.
Foster strong vendor partnerships while maintaining accountability for performance and results.
Champion a hospitality-first approach to facilities management and service delivery.
Ensure employee-facing spaces including conference rooms, pantries, restrooms, common areas, and executive spaces consistently meet established standards.
Partner with Workplace Experience, Food Services, Security, Events, and Engineering teams to provide a seamless employee and visitor experience.
Support and independently manage small to mid-sized facility projects from scope development through completion.
Coordinate vendors, track schedules and budgets, and minimize disruption to business operations.
Identify opportunities to standardize processes, improve documentation, and increase operational efficiency.
Provide day-to-day guidance and support to Facilities Coordinators and junior team members.
Promote a culture of accountability, collaboration, hospitality, safety, and continuous improvement.
Step in for the Facilities Manager when appropriate and demonstrate readiness to take on increasing responsibility.

Requirements

HS diploma
4+ years of experience in Facilities Management, Corporate Real Estate, Property Management, Building Operations, Workplace Experience, or a related field.
Experience within financial services, investment banking, Class A commercial office environments, or another highly regulated corporate environment.
Working knowledge of commercial building systems including HVAC, electrical, plumbing, fire/life safety, vertical transportation, and general building maintenance.
Experience with budgeting, forecasting, accruals, invoice management, purchase orders, and financial reporting.
Strong vendor and contract management skills.
Familiarity with regulatory compliance and Environmental Health & Safety requirements.
Excellent organizational skills with the ability to manage multiple priorities in a fast-paced environment.
Ability to communicate effectively with senior leaders, client stakeholders, vendors, and cross-functional teams.
Proficiency in Microsoft Office, including Excel, PowerPoint, Outlook, and Teams.
Bachelor’s degree in Facilities Management, Engineering, Business, Real Estate, or a related discipline.
Experience within the NYC commercial real estate market.
Knowledge of NYC building codes, Local Laws, FDNY, DOB, OSHA, and other applicable regulatory requirements.
OSHA 30 certification or equivalent safety training.
Experience with Computerized Maintenance Management Systems (CMMS).
Candidates must be authorized to work in the United States without sponsorship.

Skills

Facilities Management
Corporate Real Estate
Property Management
Building Operations
Workplace Experience
HVAC
Electrical Systems
Plumbing Systems
Fire/Life Safety Systems
Vertical Transportation Systems
Building Maintenance
Budgeting
Forecasting
Accruals
Invoice Management
Purchase Orders
Financial Reporting
Vendor Management
Contract Management
Regulatory Compliance
Environmental Health & Safety (EHS)
Organizational Skills
Communication Skills
Microsoft Office Suite (Excel, PowerPoint, Outlook, Teams)
NYC Commercial Real Estate Market
NYC Building Codes
Local Laws
FDNY Regulations
DOB Regulations
OSHA Regulations
OSHA 30
Computerized Maintenance Management Systems (CMMS)

Location

New York, NY

Work Type

On-site
Full-time

Experience Level

4+ years of experience
Assistant Manager

Education Level

HS diploma
Bachelor's degree

Salary/Compensations

$75,000.00 – $85,000.00 USD per year

Benefits

401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay

About the Company

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.

Equal Opportunity

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.
Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.
Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.
California Residents only If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.
Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.