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About the Role

The Servicer Evaluations team assigns and maintains rankings for mortgage, loan, and other servicing clients. Our rankings and published analysis reflect our opinion of each servicer's operational strengths, weaknesses, and overall ability to service mortgages, loans, or other assets. The team values collaboration, analytical excellence, and building lasting client relationships while maintaining the highest standards of integrity and transparency.

Responsibilities

Manage servicer client relationships.
Prepare committee presentations that reflect each servicer's capabilities compared to peers.
Write rationales and press releases to publicly announce ranking actions.
Maintain systems of record and databases.
Play a significant part in initiatives that improve operational efficiencies within the business area.
Engage with clients' executives, line managers, and staff across various functional areas to drive strategic communication and build lasting relationships.
Collect, analyze, and synthesize client-provided data to propose new rankings or recommend changes to existing rankings, consistent with our analytical approach and industry trends.
Prepare committee presentations to ensure the accurate and timely release of rankings.
Publish ranking rationales, full analyses, market commentaries, and industry reports.
Collaborate with supporting functions — including publishing, operations, communications, and marketing — to ensure the integrity, transparency, and timeliness of rankings.
Maintain the accuracy of internal systems that support the rankings process and adhere to internal quality measures.

Requirements

3+ years of relevant experience in residential or commercial loan servicing, mortgage administration operations, arrears and collections, audit, finance, research, accounting, mortgages, or commercial or consumer credit.
Strong written and verbal communication and presentation skills, with proven ability to influence stakeholders across a global, multicultural environment.
Analytical and problem-solving skills with the ability to prioritize competing tasks, meet deadlines, and maintain data accuracy.
Proficiency in Microsoft Office (Word, Excel, Access, PowerPoint).
Demonstrated client relationship management skills and the ability to deliver high-quality work consistently.
Willingness and ability to travel.
English: Fluent (able to conduct meetings, collaborate effectively, and communicate clearly in writing and verbally).
Advanced Excel skills and experience incorporating AI tools into analysis.
Experience collaborating with cross-functional teams, including RMBS, CMBS, or other ratings teams, to remain aligned with market and industry trends.
Employees are required to work from the office a minimum of two days per week.

Skills

Microsoft Office (Word, Excel, Access, PowerPoint)
Advanced Excel skills
AI tools integration
Client relationship management
Analytical skills
Problem-solving skills
Written communication
Verbal communication
Presentation skills

Location

London, United Kingdom

Work Type

Hybrid

Experience Level

3+ years

Education Level

Bachelor's degree or equivalent required.
Master's degree or professional certification (such as CFA) is highly valued.

Benefits

Health care coverage designed for the mind and body.
Generous time off.
Access to resources for career growth and learning new skills.
Competitive pay.
Retirement planning.
Continuing education program with a company-matched student loan contribution.
Financial wellness programs.
Benefits for families.
Retail discounts.
Referral incentive awards.

About the Company

At S&P Global Ratings, our analyst-driven credit ratings, research, and sustainable finance opinions provide critical insights that are essential to translating complexity into clarity so market participants can uncover opportunities and make decisions with conviction.
By bringing transparency to the market through high-quality independent opinions on creditworthiness, we enable growth across a wide variety of organizations, including businesses, governments, and institutions.
S&P Global Ratings is a division of S&P Global (NYSE: SPGI).
S&P Global is the world’s foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets.
With every one of our offerings, we help many of the world’s leading organizations navigate the economic landscape so they can plan for tomorrow, today.
Our Mission: Advancing Essential Intelligence.
Our People: We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective.
Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business.
Our Values: Integrity, Discovery, Partnership.
Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead.
We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Equal Opportunity

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.
Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.
US Candidates Only: Know Your Rights: Workplace discrimination is illegal.