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About the Role
The Membership Director drives membership growth by recruiting new members, upgrading existing memberships, and enhancing the member experience. This role supports strategic sales initiatives to achieve annual membership revenue goals, including dues, initiation fees, and net member growth. The Membership Director cultivates relationships with prospective members, facilitates onboarding, and connects members to the club community.
Responsibilities
- Increase membership through targeted recruitment efforts and referrals, achieving or exceeding annual membership sales targets.
- Facilitate membership upgrades by engaging current members and promoting higher-tier options.
- Maintain a robust prospect inventory to support the club’s sales plan, ensuring accurate tracking in the CRM system.
- Generate new member prospects and connect new members with the broader club community.
- Partner with the RVP – Membership and Marketing team to develop and implement plans for generating qualified leads.
- Collaborate with the General Manager during weekly sales meetings to review progress and discuss strategies.
- Assist the membership department manage expenses and monitor contra revenue.
- Actively represent the club at community events and organizations.
- Execute a structured follow-up process for new members utilizing a 30/60/90-day campaign.
- Participate in the planning and execution of club events and activities that enhance member engagement and promote membership growth.
Requirements
- High school diploma or equivalent.
- A minimum of 2 years of sales experience with a proven track record of meeting and exceeding goals.
- Bachelor’s degree in business, Marketing, Public Relations, Communications, Hospitality Management, or a related field.
- A minimum of 3 years of sales experience in hospitality, service industry, or an equivalent combination of education and experience.
- Strong selling and negotiation skills; sales training is a plus.
- Familiarity with golf or the private club industry.
- Proficient in Microsoft Office Suite (Word, Excel), and CRM software.
- Excellent time management, organization, and prioritization skills, with the ability to work independently and manage multiple tasks effectively.
- Exceptional customer service orientation with a focus on delivering a high-level of satisfaction.
- Strong mentorship and interpersonal skills, capable of fostering a collaborative team environment.
Skills
- Sales
- Membership Recruitment
- Member Engagement
- Relationship Cultivation
- Onboarding
- Strategic Sales Initiatives
- Lead Generation
- Sales Planning
- Financial Management
- Community Relations
- Customer Service
- Negotiation
- Microsoft Office Suite
- CRM Software
- Time Management
- Organization
- Prioritization
- Mentorship
- Interpersonal Skills
Location
- Austin, TX
Work Type
- Full-time
Experience Level
- 2+ years of sales experience
- 3+ years of sales experience in hospitality or service industry
Education Level
- High school diploma or equivalent
- Bachelor’s degree in business, Marketing, Public Relations, Communications, Hospitality Management, or a related field
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Life insurance
- Short-term disability insurance
- Long-term disability insurance
- 401(k) retirement savings plan
- Generous paid time off and leave programs
About the Company
- Invited is the largest owner and operator of private clubs nationwide, with over 130 country clubs, city clubs, and athletic clubs.
- Our Clubs offer first-class amenities, including championship golf courses, modern workspaces, handcrafted cuisine, resort-style pools, state-of-the-art racquet facilities, fitness centers, and much more.
- Since its inception in 1957, Invited has operated with the central purpose of building relationships and enriching the lives of our members, guests, and more than 17,000 employees.
Equal Opportunity
- Invited is an Equal Employment Opportunity Employer