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About the Role
This role owns the Merchant Dashboard, the central control center for restaurant operators to manage their business within SpotOn. You will define how merchants navigate, configure, monitor, and grow their business across the software suite, shaping information architecture, interaction patterns, personalization, and monetization surfaces.
Responsibilities
- Be an integral part of defining the product strategy for SpotOn restaurant software suite.
- Own and manage the product roadmap, making thoughtful, data-informed trade-offs based on customer needs, market dynamics, and business priorities.
- Bring an innovative mindset to product design and vision, challenging assumptions and looking for bold ways to solve customer problems.
- Partner closely with cross-functional teams—including Engineering, Design, Marketing, Data Science, Ops and GTM—to gather input, align priorities, and deliver impactful solutions.
- Analyze market trends, customer feedback, competitive offerings, and emerging technologies to identify opportunities that drive differentiation and sustained growth.
- Lead a continuous cycle of experimentation, learning, and iteration, using insights and data to guide product decisions.
- Cultivate strong relationships with internal stakeholders and external partners, acting as the product’s advocate and voice of the customer.
- Collaborate with other stakeholders, such as product marketing, on the creation of positioning for your products.
Requirements
- 4+ years of relevant product management experience or equivalent, preferably with restaurant or hospitality software
- Deep understanding of the product development lifecycle, with a proven ability to deliver intuitive, high-quality products that scale across multiple platforms
- Technically fluent—you can engage effectively with engineers, understand APIs and systems architecture at a high level, and are comfortable discussing trade-offs in implementation.
- A metrics-driven work style that leverages data to make informed decisions.
- Exceptional communication skills, with the ability to clearly articulate product vision, rationale, and tradeoffs to cross-functional teams and stakeholders.
- Ability to put yourself in the customer’s shoes to understand their needs and how they interact with our products.
- Ability to make decisions with imperfect information, know how to lead without authority, and be comfortable managing chaos, ambiguity, and complexity.
- Hands-on restaurant or hospitality experience (e.g., working in a restaurant, bar, or cafe) is a significant plus
- For U.S. based roles, work authorization in the U.S. is required.
- Visa sponsorship is not available for this role.
Location
- Hybrid
Work Type
- Hybrid
Experience Level
- 4+ years of relevant product management experience
Salary/Compensations
- $175,000 - $195,000
Benefits
- Medical, Dental and Vision Insurance
- 401k with company match
- RSUs
- Paid vacation, 10 company holidays, sick time, and volunteer time off
- Employee Resource Groups to build community and inclusion at work
- Monthly cell phone and internet stipend
- Tuition reimbursement for up to $2,000 per calendar year to assist with your professional development
About the Company
- We’re not just building restaurant tech, we’re giving independent restaurants the tools to compete and win.
- From our award-winning point-of-sale to AI-powered profit tools, everything we do helps operators boost profit, work smarter, and keep their best people.
- Named the #1 Restaurant POS by G2 (Summer 2026), based on ratings from real users
- Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users
- Awarded Great Places to Work and Built In’s Best Workplaces for multiple years running
- We move fast, care hard, and fight for independent restaurant operators to do what they love, and love doing it.
- If you’re looking to make an impact with heart and hustle, SpotOn is the place for you.
Equal Opportunity
- SpotOn is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.
- SpotOn is an E-Verify company.